HVAC Service Dispatcher

Crystal Heating & Cooling; Festus (MO); On-site; USD 29,000 - 39,000; Full time

Job summary

Crystal Heating & Cooling in Festus, MO is seeking an organized HVAC Service Dispatcher to coordinate daily service operations and keep technicians moving efficiently. You will oversee the dispatch board, assign calls, and adjust schedules as priorities change, acting as the central link between technicians, customers, and the office team.

The ideal candidate communicates clearly, stays organized under pressure, and can make quick decisions in a fast-paced environment.

Qualifications

• Previous dispatching, scheduling, service coordination or similar experience preferred.
• HVAC or home service industry experience is a plus.
• Strong organizational and multitasking skills are essential.

Responsibilities

• Manage daily dispatch board and technician schedules.
• Assign service calls based on availability, location, and skill set.
• Monitor progress and adjust schedules as priorities change.
• Optimize routes and communicate updates to technicians in real time.
• Coordinate with customer service for accurate scheduling and timely service.

Skills

Organizational skills

Multitasking

Clear communication

Experience with dispatching

Tools

Dispatch software

CRM platforms

Job description

Full-Time | HVAC Service Operations

Pay: $21.00-$28.00 per hour, based on experience

Schedule: Monday-Friday, 7:30 AM-4:30 PM, with flexibility during peak seasons

Keep Our Service Team Moving

Crystal Heating and Cooling is looking for an organized and proactive HVAC Service Dispatcher to coordinate daily service operations and keep our technicians moving efficiently throughout the day.

You’ll oversee the dispatch board, assign service and maintenance calls based on technician availability, location, and skill set, and adjust schedules as priorities change. This position is at the center of communication between our technicians, customers, and office team.

If you’re someone who can stay organized when the schedule changes, communicate clearly, and make quick decisions in a fast-paced environment, this could be a great fit.

Why Work With Crystal Heating and Cooling?

• $21.00-$28.00 per hour, based on experience
• Stable, year-round employment
• Monday-Friday schedule
• Supportive, team-oriented work environment
• Opportunity to grow into dispatch leadership, operations, or office management
• Established HVAC company with long-term career potential

What You’ll Do

• Manage the daily dispatch board and technician schedules
• Assign service calls and maintenance jobs based on availability, location, and technician skill set
• Monitor technician progress and make schedule adjustments throughout the day
• Optimize routes to improve efficiency and reduce technician downtime
• Communicate job information, schedule changes, and updates to technicians in real time
• Work closely with customer service representatives to coordinate accurate scheduling and timely service
• Respond quickly to delays, emergency calls, cancellations, and scheduling conflicts
• Maintain accurate records of service calls, technician status, and schedule changes
• Communicate priorities and updates across the office and field teams
• Help provide a positive customer experience through organized and timely service coordination

The position requires frequent communication with technicians, office staff, and customers and can involve high-pressure situations during peak heating and cooling seasons.

What We’re Looking For

• Previous dispatching, scheduling, service coordination, or similar experience preferred
• HVAC or home service industry experience is a plus
• Strong organizational and multitasking skills
• Ability to confidently manage a busy dispatch board and changing priorities
• Strong problem-solving and decision-making abilities
• Clear and professional communication skills
• Comfortable working in a fast-paced, high-volume environment
• Experience with dispatch software, CRM platforms, or scheduling systems preferred
• Detail-oriented, dependable, and team-focused

A strong dispatcher does more than fill a schedule. You’ll help determine how efficiently our technicians move through their day, how quickly customers receive service, and how smoothly the entire service department operates.

If you’re organized, comfortable managing multiple priorities, and enjoy being the person who keeps everything moving, join Crystal Heating and Cooling as an HVAC Service Dispatcher.

Candidates will be required to pass a background check and drug test upon being given a condition offer of employment

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