Dispatcher — AI-Supported, Growth & Benefits

Summers Plumbing Heating & Cooling; Brownsburg (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Short-term disability

Long-term disability

401K with company match

Paid holidays

Life insurance

Employee ownership (ESOP)

Job summary

Summers Plumbing Heating & Cooling is seeking a Dispatcher to keep operations moving by linking customers, technicians, and the team. You will schedule and assign calls, coordinate with technicians, and ensure accurate, timely communication with customers to promote service quality.

You will work with AI-powered systems to optimize dispatch decisions, manage multiple locations, and support a collaborative, professional team dedicated to integrity and service excellence.

Qualifications

• Ability to multitask across multiple CRM platforms and communication systems while maintaining accuracy and responsiveness.
• Excellent interpersonal communication skills.
• Take responsibility for work and meet scheduling/dispatching deadlines.
• Solve problems quickly and creatively.
• Collaborate with the team regularly.
• Manage communications across multiple locations.

Responsibilities

• Schedule and assign calls to technicians using AI-powered systems.
• Coordinate with technicians to arrange return calls for customers.
• Assign calls based on technician skills and call location for efficiency.
• Communicate scheduling details and confirm appointments with customers.
• Perform other duties as assigned.

Skills

Multitask across CRM platforms

Interpersonal communication

Problem solving

Team collaboration

Decision making

Initiative

Professional appearance

Policy compliance

Positive attitude

AI tools familiarity

Tools

CRM software

AI scheduling tools

Job description

Summers Plumbing Heating & Cooling is seeking a Dispatcher to keep operations moving by linking customers, technicians, and the team. You will schedule and assign calls, coordinate with technicians, and ensure accurate, timely communication with customers to promote service quality.

You will work with AI-powered systems to optimize dispatch decisions, manage multiple locations, and support a collaborative, professional team dedicated to integrity and service excellence.