Dispatcher

Transdev North America; Saint Paul (MN); On-site; USD 28,585 - 35,473; Full time

Benefits offered by this job

Vacation: up to 14 days per year

Paid sick leave

Medical, dental & vision after 90 days

Life insurance

401(k) retirement benefits

Company holidays

Job summary

Transdev North America in Saint Paul, MN is looking for a Dispatcher to oversee road service operations and provide customer support. The ideal candidate should have 3-5 years of dispatching experience, excellent communication skills, and must comply with DOT regulations. This role offers a competitive compensation package starting at $20.75/hour and includes benefits such as paid sick leave, medical insurance, and life insurance. Flexibility in work hours and drug testing is required.

Qualifications

• 3-5 years of dispatching experience.
• Excellent verbal, interpersonal and customer service skills.
• Subject to a DOT drug testing and physical.

Responsibilities

• Oversee road service by tracking trip performance measures.
• Provide customer support for trip-related inquiries.
• Manage emergency situations for vehicle operators.

Skills

Customer service orientation

Verbal communication skills

Problem-solving skills

Analytical skills

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev in St. Paul, MN is hiring a Dispatcher. The Dispatcher oversees road service through communication with operators and provides customer support to clients. We are seeking customer service‑oriented professionals who are dedicated to safety.

Benefits

Competitive compensation package of minimum $20.75/hour to maximum $25.75/hour

• Vacation: up to 14 days per year
• Paid sick leave: 8 hrs monthly full‑time employees / 5 hrs monthly part‑time employees
• Medical, dental & vision after 90 calendar days of employment for full‑time employees
• Life insurance, 401(k) retirement benefits, and company holidays

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, ensuring routes begin on time, and monitoring incidents.
• Provide customer support by responding to questions and concerns regarding trips, including no shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators and act as liaison between carriers and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3‑5 years of dispatching experience.
• Excellent verbal, interpersonal and customer service skills.
• Problem‑solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• Employee is generally subjected to long periods of sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Drug‑Free Workplace

• Applicants must be eligible to work in the United States without requiring sponsorship now or in the future.
• Applicants must successfully pass a pre‑employment drug screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.