Dispatcher

Transdev; San Bernardino (CA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Vacation: up to 5 days per year

Paid Sick Leave

401(k) retirement plan

Medical, dental, and vision benefits

Life insurance

Job summary

Transdev in San Bernardino, CA is hiring a Dispatcher to oversee road service and provide customer support. The role requires excellent communication and problem-solving skills, catering to customer needs effectively.

Applicants should have a High School Diploma or GED, preferably with 1–2 years of dispatching experience. The position offers competitive compensation of $20.50 per hour along with various benefits including vacation, sick leave, and health insurance.

Qualifications

• 1–2 years' experience dispatching.
• Subject to DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures.
• Provide customer support by responding to questions regarding customer trips.
• Manage emergency situations for vehicle operators.
• Review route performance and respond to situations impacting customer service.

Skills

Excellent verbal skills

Interpersonal skills

Customer service skills

Problem-solving skills

Analytical skills

Education

High School Diploma or GED

Technical Degree

Job description

Dispatcher

Transdev in San Bernardino, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service‑oriented professionals who are dedicated to safety.

Position subject to Collective Bargaining Agreement.

Compensation and Benefits

Competitive compensation package of $20.50 per hour.

Benefits include:

• Vacation: up to 5 days per year
• Paid Sick Leave: 8 hrs monthly full‑time employees / 5 hrs monthly part‑time employees; medical, dental & vision after 90 calendar days of employment for full‑time employees, life insurance, 401(k) retirement benefits, and company holidays.
• Sick days: 5 days
• Holidays: 8 days; 6 standard and 2 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route start times, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no‑shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 1–2 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem‑solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• Employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or any other classification protected by federal, state, or local law.

Drug‑Free Workplace

Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States and pass a pre‑employment drug screen.