Dispatcher

Transdev North America; Oakland (CA); On-site; USD 33,751 - 35,211; Full time

Benefits offered by this job

Vacation 2 weeks

Sick days 9

Holidays 11

401(k)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America in Oakland, CA is seeking a Dispatchers who will oversee road service through communication with Operators and provide customer support to clients. The role emphasizes safety and a customer service mindset, with on-site leadership responsibilities.

The position is non-CBA, full-time, with a competitive hourly pay and standard benefits. DOT drug testing may be required, and eligibility to work in the U.S. without sponsorship is expected.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Assist with execution of daily operations plans that align with client specifications and priorities.
• Provide leadership, training, and oversight for on-site workforce to ensure daily operational goals are met.
• Maintain a high level of confidentiality in handling sensitive operational and personnel matters.
• Assist in team briefings and focused discussions, keeping employees informed of updates and expectations.
• Support the leadership team with managing daily tasks, including mission assignments, meetings, and stakeholder communication.
• Drive continuous improvement initiatives.
• Maintain a strong focus on data-driven decision-making to improve processes and service delivery.
• Perform other duties as required.

Skills

Dispatching

Customer service

Problem solving

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev in Oakland, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Non-CBA Position

Transdev is proud to offer:

• Competitive compensation package of minimum $24.50 per hour – Maximum $ 25.56 per hour

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 9 days
• Holidays: 11 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities

• Assist with execution of daily operations plans that align with client specifications and priorities.
• Provide leadership, training, and oversight for on-site workforce to ensure daily operational goals are met.
• Maintain a high level of confidentiality in handling sensitive operational and personnel matters.
• Assist in team briefings and focused discussions, keeping employees informed of updates and expectations.
• Support the leadership team with managing daily tasks, including mission assignments, meetings, and stakeholder communication.
• Drive continuous improvement initiatives.
• Maintain a strong focus on data-driven decision-making to improve processes and service delivery.
• Perform other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Job Category: Dispatchers

Job Type: Full Time

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.