Dispatcher

Transdev North America; Brisbane (CA); On-site; USD 38,021 - 39,192; Full time

Benefits offered by this job

Vacation: up to 21 days per year

Paid Sick Leave: 48 hrs annually for full-time employees

Medical, dental & vision after 90 days

401k retirement benefits

Job summary

A leading transportation company is seeking a Dispatcher in Brisbane, CA. Responsibilities include overseeing road service, providing customer support, managing emergency situations, and reviewing performance measures. Candidates should have a High School Diploma or GED, with a Technical Degree preferred, and 3-5 years of dispatching experience. Excellent communication and customer service skills are essential. The desired candidate must also be flexible with work schedules. Competitive starting pay of $27.60, progressing to $28.45 over a year.

Qualifications

• 3–5 years’ experience dispatching.
• Must be able to work shifts or flexible work schedules as needed.

Responsibilities

• Oversee road service assigned carriers by tracking performance measures.
• Provide customer support regarding trip questions and concerns.
• Manage emergency situations for vehicle operators.
• Review route performance and respond to customer service impacts.
• Other duties as required.

Skills

Excellent verbal skills

Interpersonal skills

Customer service skills

Problem solving

Analytical skills

Flexibility with shifts

Education

High School Diploma or GED

Technical Degree preferred

Job description

Dispatcher

Transdev in San Francisco, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Position Subject To Collective Bargaining Agreement.

Starting pay $27.60 with progression to $28.45 over 1 year. Salary: $27.60 – $28.45 (Union Collective Bargaining Agreement Payscale).

Benefits Include

• Vacation: up to 21 days per year
• Paid Sick Leave: 48 hrs annually full-time employees
• Medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.
• Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3–5 years’ experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

The essential functions of this position require the ability to: sit, type, or look at a computer screen for extended periods (up to 6–8 hours per day); occasionally bend, kneel, or crouch to files or equipment stored at ground level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Drug‑free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre‑employment drug screen.

About Transdev

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.