Customer Center Representative

Transdev; California (MO); Hybrid; USD 23,419 - 29,274; Full time

Benefits offered by this job

Competitive compensation package

Minimum of two weeks vacation

401(k) retirement plan

Medical, dental, and vision insurance

Life insurance

Short-term and long-term disability insurance

Job summary

A leading transportation solutions provider is hiring a Customer Service Representative in California to act as a liaison for customers, providers, and clients. The role requires excellent customer service skills, a high school diploma, and computer literacy. Responsibilities include responding to inquiries, documenting trip details, and ensuring performance requirements are met. The position offers a competitive compensation package of $17.00–21.25 with benefits including vacation and insurance. Flexible schedules may be required.

Qualifications

• High School Diploma, GED, or equivalent is required.
• Candidates must be computer literate and possess excellent customer service skills.
• Ability to operate a standard telephone system is needed.

Responsibilities

• Respond to customer inquiries and concerns with timely responses.
• Document trip authorizations and details for transportation.
• Meet or exceed established performance requirements.

Skills

Excellent customer service skills

Computer literacy

Ability to operate standard telephone system

Education

High School Diploma, GED, or equivalent

Job description

Customer Service Representative

Transdev in St. Paul, MN is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer‑service‑oriented people who are dedicated to safety.

Transdev is proud to offer a Non‑CBA Position.

Benefits

• Competitive compensation package of $17.00‑21.25 with annual increases in January.
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating.
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.

Key Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Qualifications

• High School Diploma, GED, or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Drug‑free workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre‑employment drug screen.

About Transdev

Transdev operates transportation systems across the U.S. and maintains vehicle fleets, delivering mobility solutions. With 32,000 employees in 400 locations and more than 17,000 vehicles, Transdev is a global leader operating in 19 countries.

For more information, visit www.transdevna.com or watch an overview video on YouTube.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 7377

Pay Group: 2V9

Cost Center: 55872