Dispatcher

Transdev North America; Melrose Park (IL); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Minimum two weeks vacation

Five sick days

Twelve holidays

401(k) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

A transportation services provider in Melrose Park, IL is seeking a Dispatcher to oversee road service and provide customer support. The ideal candidate has 3-5 years of dispatching experience, excellent communication skills, and must be customer service-oriented. This fulltime position offers various benefits including paid vacation, sick days, holidays, and a comprehensive retirement plan. Candidates must be willing to work flexible schedules and pass DOT screenings.

Qualifications

• 3-5 years’ experience dispatching.
• Ability to work shifts or flexible schedules as needed.
• Subject to DOT drug testing and physical requirements.

Responsibilities

• Oversee road service assigned carriers and track performance.
• Provide customer support for questions and concerns.
• Manage emergency situations for vehicle operators.
• Review route performance and respond proactively.

Skills

Customer service orientation

Excellent verbal communication

Problem solving

Analytical skills

Education

High School Diploma or GED

Technical Degree

Job description

Position Overview

Transdev in West Cook, IL is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service‑oriented professionals who are dedicated to safety.

Pay & Benefits

Pay: $21.50/hour, subject to the Collective Bargaining Agreement. Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating holidays
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3‑5 years’ experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Please include a resume when applying.

Physical Requirements

• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Other Information

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at [e-mail].

Drug‑free workplace: Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.), successfully pass a pre‑employment drug screen, and meet all DOT screening requirements.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.