Dispatcher

Transdev; California (MO); On-site; USD 28,585 - 35,473; Full time

Benefits offered by this job

Competitive compensation package

Vacation: up to 14 days per year

Paid Sick Leave

Medical, dental & vision after 90 days

401k retirement benefits

Company holidays

Job summary

A transportation services company is looking for a Dispatcher in California. The role involves overseeing road service operations, providing customer support, and managing emergency situations. Ideal candidates should have a High School Diploma or equivalent and 3-5 years of dispatching experience. Strong customer service and problem-solving skills are essential. The position offers a competitive hourly wage and additional benefits including vacation and paid sick leave.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3–5 years’ experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem‑solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures.
• Provide customer support regarding customer trips.
• Manage emergency situations for vehicle operators.
• Manage daily service by reviewing route performance.
• Other duties as required.

Job description

Dispatcher

Transdev in St. Paul, MN is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service‑oriented professionals who are dedicated to safety.

Compensation & Benefits

Transdev is proud to offer:

• Competitive compensation package of minimum $20.75/hour to maximum $25.75/hour
• Vacation: up to 14 days per year
• Paid Sick Leave: 8 hrs monthly full‑time employees / 5 hrs monthly part‑time employees; medical, dental & vision after 90 calendar days of employment for full‑time employees, life insurance, 401k retirement benefits, and company holidays.
• Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no‑shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3–5 years’ experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem‑solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug‑Free Workplace

• Eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre‑employment drug screen.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.