Dispatcher

Transdev North America; Redwood City (CA); On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental, and vision coverage

Life insurance

Sick days: 5 paid days

Holidays: 11 paid holidays

Vacation: one week after one year of continuous service

Job summary

A transportation services company in Redwood City is looking for a Dispatcher to oversee daily road service and ensure timely communication with Vehicle Operators. The role involves responding to service issues and providing customer support. Candidates should have a High School Diploma or GED and 1-3 years of dispatching experience is preferred. Other key aspects include strong communication skills and the ability to work various shifts. The position offers competitive hourly compensation and a comprehensive benefits package.

Qualifications

• 1-3 years of dispatching experience preferred.
• Available for an early AM shift, 3:00 am–11:30 am.
• Subject to DOT drug testing and physical.

Responsibilities

• Oversee assigned transit service and operators by monitoring trip performance.
• Serve as a key point of contact for customer inquiries.
• Manage emergency situations involving vehicle operators.
• Monitor daily service operations and respond quickly to conditions.
• Collaborate with internal teams for service reliability.

Skills

Strong verbal communication

Interpersonal skills

Customer service skills

Problem-solving abilities

Analytical abilities

Education

High School Diploma or GED

Job description

Transdev in Redwood City is hiring a Dispatcher to play a critical role in keeping our transportation services running safely, smoothly, and on time. As a Dispatcher, you will oversee daily road service through direct communication with Vehicle Operators, coordinate responses to service issues, and provide high-quality customer support to our clients.

Competitive Compensation

• $28.00 – $30.00 per hour (based on experience)

Comprehensive Benefits Package

• Vacation: one week after one year of continuous service
• Sick days: 5 paid days
• Holidays: 11 paid holidays (10 standard + 1 floating)
• 401(k) retirement plan
• Medical, dental, and vision coverage
• Life insurance
• Short‑term disability
• Voluntary long‑term disability

Key Responsibilities

• Oversee assigned transit service and operators by monitoring trip performance, on‑time departures, service quality, and incident response
• Serve as a key point of contact for customer inquiries, including no‑shows, cancellations, and missed trips, ensuring timely and professional resolution
• Manage emergency situations involving vehicle operators and act as a liaison between carriers and emergency services
• Proactively monitor daily service operations and respond quickly to conditions that impact safety or customer experience
• Collaborate with internal teams to maintain service reliability and continuous improvement
• Perform other duties as assigned

Qualifications

• High School Diploma or GED required
• 1–3 years of dispatching experience preferred
• Available for early AM shift, 3:00 am–11:30 am
• Strong verbal communication, interpersonal, and customer service skills
• Proven problem‑solving and analytical abilities
• Ability to work flexible schedules or shifts as operational needs require
• Subject to DOT drug testing and physical (if applicable). DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason

Physical Requirements

• Sit for extended periods (up to 6–8 hours per day)
• Push or pull objects up to 25 pounds throughout the workday and lift materials up to 50 pounds with or without assistance
• Occasionally bend, kneel, or crouch to access files or equipment stored at ground level
• Work safely in high‑traffic environments and tolerate exposure to dust, vehicle fumes, and noise

Drug‑Free Workplace

• Applicants must be legally authorized to work in the United States without sponsorship now or in the future (if based in the U.S.)
• Successfully pass a pre‑employment drug screen

EEO Statement

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, gender identity, sexual orientation, or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.