Dispatcher

Talentify; Richmond (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Michael and Son is seeking a Dispatcher to manage daily scheduling and dispatch of technicians for service calls in the Richmond, VA area. The role emphasizes coordinating technicians, confirming appointments with customers, and maintaining timely communications in a fast-paced Home Services environment.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to multitask.

Qualifications

• High school diploma or equivalent required.
• Experience in dispatch or scheduling preferred but not required.
• Strong communication skills and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and Google Suite.

Responsibilities

• Coordinate and schedule technicians for service calls and appointments
• Monitor and track technician locations and availability
• Communicate with customers to confirm appointments and update them on technician arrival times
• Monitor and respond to incoming calls, emails, and texts in a timely manner
• Resolve scheduling conflicts and make adjustments as needed
• Maintain accurate records and documentation

Skills

Strong communication

Multitasking

Customer-focused

MS Office

Google Suite

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

IF YOU CAN'T, WE CAN!

WE are looking for YOU!

Why should you work for the Michael and Son family?

Michael and Son offers a generous competitive salary and benefits package including but not limited to the following:

• Health
• Dental
• STD/LTD
• Vision
• Supplemental Life
• Legal Shield

We're looking for a Dispatcher!

We are seeking an experienced and highly organized Dispatcher to join our Home Services Residential Company. The Dispatcher will be responsible for managing the daily schedule and dispatch of technicians to various locations.

The ideal candidate will have strong communication and multitasking skills, as well as the ability to work in a fast-paced environment. Prior experience in dispatch or scheduling is preferred, but not required.

The right candidate will have experience in the following areas:

Responsibilities:

• Coordinate and schedule technicians for service calls and appointments
• Monitor and track technician locations and availability
• Communicate with customers to confirm appointments and update them on technician arrival times
• Monitor and respond to incoming calls, emails, and texts in a timely manner
• Resolve scheduling conflicts and make adjustments as needed
• Maintain accurate records and documentation

Requirements:

• High school diploma or equivalent is required
• Willingness to work either a day or evening/night shift with some weekend work required (Weekends rotated with other Dispatchers)
• Experience in dispatch or scheduling (preferred, but not required)
• Strong communication skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office and Google Suite
• Customer-focused approach with a drive to meet and exceed sales targets

We offer a competitive salary and commission structure, along with opportunities for professional growth and development in a dynamic work environment.