Window Dispatcher

Transdev; California (MO); On-site; USD 32,442 - 33,406; Full time

Benefits offered by this job

Vacation: up to 14 days per year

Paid Sick Leave: 48 hours annually

Medical, dental and vision benefits

401(k) or similar retirement plan

Job summary

A leading transportation company based in California is seeking a Window Dispatcher to oversee road service and provide exceptional support to clients. This role requires coordination of drivers, vehicles, and adherence to company policies while communicating professionally. Ideal candidates will possess problem-solving abilities, a high school diploma, and strong communication skills, with a starting pay of $23.55 per hour. Join a team dedicated to safety and customer service in a fast-paced environment.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• Problem-solving and analytical skills.
• Ability to work shifts or flexible schedules as needed.

Responsibilities

• Provide manifests to drivers and assign vehicles.
• Accurately record driver shift start and end.
• Coordinate vehicle needs with maintenance and operations.

Skills

Problem-solving

Analytical skills

Strong written and oral communication skills

Ability to work flexible schedules

Organizational skills

Education

High School Diploma or GED

Technical Degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Overview

Transdev in San Francisco, CA is hiring a Window Dispatcher. The Window Dispatcher oversees road service through communication with Operators and provides customer support to clients. They assist in driver sign‑in and shift end, coordinating vehicle and other equipment assignments, in accordance with contractual obligations and company policies and procedures. The role requires clear, professional, timely communication with company employees and represents the company to its customers and the public in a courteous manner. We seek customer‑service oriented professionals dedicated to safety.

Pay: $23.55 / hour.

Position subject to Collective Bargaining Agreement: $23.55 – $24.25 (union pay scale). Starting pay $23.55 with progression to $24.25 over 1 year.

Benefits (Corporate Policy)

• Vacation: up to 14 days per year
• Paid Sick Leave: 48 hours annually
• Medical, dental and vision benefits
• Paid time off
• Paid sick time
• Paid holidays
• 401(k) or similar retirement plan

Key Responsibilities

• Provide manifests to drivers upon report; assign vehicles, radios and other equipment
• Accurately record driver shift start and end through VDS, Trapeze and/or other designated programs
• Coordinate vehicle needs and availability with maintenance, road supervisors and operations
• Monitor standby drivers; coordinate with Dispatch for their need and potential assignment to routes; relieve from duty when not required
• Coordinate with Dispatch to fill open runs or make driver or trip reassignments to ensure timely service
• Maintain records, logs, and schedules of driver assignments and reporting status
• Sign drivers out at the end of shifts; account for all equipment issued, review manifest, and prepare and report information as required
• Accurately prepare reports on all activities occurring during shifts or as requested
• Follow company rules, regulations, and instructions of management and supervisors
• Adhere to all regulations related to the Americans with Disabilities Act (ADA)
• Handle passengers’ personal property left on vehicles per Lost and Found procedures
• Communicate with Dispatchers, Scheduling, Reservations, Operations to ensure service provision
• Maintain confidentiality of passengers’ information
• Perform trip editing and/or VDS editing if assigned
• Perform dispatch clerical functions as relief
• Other duties as required

Qualifications

• High School Diploma or GED; Technical Degree preferred
• Problem‑solving and analytical skills
• Ability to work shifts or flexible schedules as needed
• Organize logical and efficient schedules and routes; adapt to changes
• Read, comprehend and understand a map
• Read, understand and interpret transit system operating rules, regulations, policies, phases and routes
• Working knowledge of Microsoft Word, Excel, and PowerPoint
• Strong written and oral communication skills
• Clear speech and pleasant phone demeanor
• Use a multi‑line phone system and handle multiple tasks concurrently
• Interact professionally with internal and external customers at all levels; work well with diverse groups

Physical Requirements

• Work shifts or flexible schedules as needed
• Majority of work indoors, in air‑conditioned or well‑ventilated facilities
• Work in an office or cubicle equipped with a telephone and computer
• Long periods spent sitting, typing or looking at a computer screen

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail].

Drug‑Free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.)
• Successfully pass a pre‑employment drug screen

About Transdev

Transdev operates transportation systems across the U.S., maintaining vehicles and fleets for cities, counties, airports, companies, and universities. With 32,000 employees at 400 locations and over 17,000 vehicles, Transdev is a global leader in mobility, operating in 19 countries. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.