Dispatcher at Transdev Vallejo, CA

Transdev; Vallejo (CA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Vacation: minimum of two (2) weeks

Sick days: 5 days

Holidays: 12 days (8 standard and 4 floating)

401(k) retirement plan

Medical, dental and vision insurance

Job summary

Transdev is seeking a Dispatcher in Vallejo, CA, responsible for overseeing road service through communication with operators and providing customer support. Candidates should have strong problem-solving and communication skills with 3–5 years of dispatching experience.

The role offers a salary ranging from $21.00 to $23.00 per hour along with benefits like vacation, sick days, and a 401(k) retirement plan.

Qualifications

• 3–5 years of experience dispatching.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures.
• Provide customer support for questions about customer trips.
• Manage emergency situations for vehicle operators.

Skills

Customer service orientation

Excellent verbal communication

Problem-solving skills

Analytical skills

Education

High School Diploma or GED

Technical Degree preferred

Job description

Dispatcher job at Transdev in Vallejo, CA. The Dispatcher oversees road service through communication with operators and provides customer support to clients. We are seeking customer service‑oriented professionals dedicated to safety. Salary range: $21.00 – $23.00 per hour.

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days (8 standard and 4 floating)
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route beginning on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3–5 years of experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem‑solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions – 100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to XX pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

Drug‑free workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre‑employment drug screen.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

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