Dispatcher

Transdev North America; El Monte (CA); On-site; USD 27,772 - 29,232; Full time

Benefits offered by this job

Vacation: minimum 2 weeks

Sick days: 5 days

Holidays: 12 days

401(k)

Medical, dental, vision insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America is seeking a Dispatcher in El Monte, CA. This role involves overseeing road service, providing customer support, and ensuring safety. Applicants should have a High School Diploma or GED and 3-5 years of dispatching experience. Competitive pay ranges from $20.16 to $21.22 per hour, along with comprehensive benefits including vacation, sick days, and insurance.

The ideal candidate will possess strong communication skills and problem-solving abilities, with a preference for those available to work flexible schedules.

Qualifications

• 3-5 years of dispatching experience.
• Availability to work weekends; open availability preferred.
• Subject to DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service carriers by tracking trip performance.
• Provide customer support responding to trip-related questions.
• Manage emergency situations for vehicle operators.
• Review route performance daily to ensure service quality.
• Perform other duties as required.

Skills

Excellent verbal communication

Interpersonal skills

Customer service

Problem-solving skills

Analytical skills

Education

High School Diploma or GED

Technical Degree preferred

Job description

Dispatcher – Transdev, El Monte, CA

Transdev is hiring a Dispatcher to oversee road service through coordination with Operators and to provide customer support to clients. The role requires a customer‑service focused professional dedicated to safety.

Employment Details

• Non‑CBA position
• Competitive compensation: minimum $20.16 ($41,932.80) – maximum $21.22 ($44,137.60)

Benefits

• Vacation: minimum 2 weeks
• Sick days: 5 days
• Holidays: 12 days (8 standard, 4 floating)
• Standard benefits: 401(k), medical, dental, vision, life insurance, short‑term disability, voluntary long‑term disability

Key Responsibilities

• Oversee road service carriers by tracking trip performance, ensuring routes begin on time, and monitoring incidents.
• Provide customer support, responding to questions and concerns about trips, including no‑shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators, acting as liaison between carriers and emergency services.
• Review route performance daily and proactively address situations impacting customer service.
• Perform other duties as required.

Qualifications

• High School Diploma or GED (Technical Degree preferred).
• 3‑5 years of dispatching experience.
• Excellent verbal, interpersonal, and customer service skills.
• Problem‑solving and analytical skills.
• Availability to work weekends; open availability preferred.
• Subject to DOT drug testing and physical if applicable.

Physical Requirements

• Work shifts or flexible schedules as needed.
• Job includes long periods of sitting, typing, or computer use.
• Environment includes both indoor and outdoor settings.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status. Reasonable accommodations may be made for individuals with disabilities.

Drug‑Free Workplace

Applicants must be eligible to work in the United States without requiring sponsorship, successfully pass a pre‑employment drug screen, and comply with applicable regulations. California applicants must comply with the CA Employee Privacy Policy.