Dispatcher

Transdev North America; Arcadia (CA); On-site; USD 37,415 - 57,859; Full time

Benefits offered by this job

Vacation: up to 14 days per year

Paid Sick Leave: 8 hrs monthly

Health insurance after 90 days

401(k) retirement benefits

Company holidays

Job summary

A transportation services provider in Arcadia, CA is seeking a Dispatcher to oversee road service and provide customer support. Candidates should have 3-5 years’ experience dispatching, strong communication skills, and the ability to work flexible schedules. This role offers starting pay of $27.16/hour with progression, along with various benefits including vacation and health insurance.

Qualifications

• 3-5 years’ experience dispatching.
• Ability to work shifts or flexible work schedules.

Responsibilities

• Oversee road service by tracking trip performance measures.
• Respond to customer inquiries regarding trips.
• Manage emergency situations for vehicle operators.
• Review route performance and respond to situations impacting service.

Skills

Excellent verbal skills

Interpersonal skills

Customer service skills

Problem solving

Analytical skills

Education

High School Diploma or GED

Technical Degree (preferred)

Job description

Overview

Transdev in Arcadia, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service‑oriented professionals who are dedicated to safety.

CBA Position

Position Subject To Collective Bargaining Agreement.

• $27.16 - $42.00 (Union Collective Bargaining Agreement Payscale)
• Starting pay $27.16 with progression to $42.00 over 4 years.

Benefits

• Vacation: up to 14 days per year
• Paid Sick Leave: 8 hrs monthly full‑time employees / 5 hrs monthly part‑time employees; medical, dental & vision after 90 calendar days of employment for full‑time employees, life insurance, 401(k) retirement benefits, and company holidays.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3‑5 years’ experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Drug-free Workplace

Transdev maintains a drug‑free workplace. Applicants must: Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre‑employment drug screen.

Equal Employment Opportunity (EEO) Statement

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

General Disclaimers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.