Dispatcher

McKenney's, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 36,000 - 60,000; Full time

Job summary

McKenney’s is seeking a Dispatcher to support operations by scheduling and coordinating HVAC, piping, plumbing, and controls service work. You will work closely with technicians and account managers to ensure excellent service delivery.

Responsibilities include answering inbound calls, serving as primary contact for customers and technicians, scheduling work, and managing daily progress. Strong MS Outlook skills and a customer-focused mindset are essential.

Qualifications

• High school diploma or GED required.
• 1+ year of experience in a high-volume office and customer service environment.
• Proficiency with MS Outlook (scheduling/emailing).
• Strong customer service mindset with a professional, positive attitude.
• Critical thinking and time management skills.
• Ability to work independently and as part of a team.
• Experience in construction, call centers, or Salesforce preferred.
• Some college education preferred.

Responsibilities

• Answer inbound calls as part of the call center for the company.
• Serve as the primary contact for customers and technicians.
• Schedule service work, match technician skills to job needs, and manage daily work progress.
• Assist with contract scheduling, outstanding service finalization, and administrative tasks (POs, reporting, data entry).
• Create service requests and ensure timely information flow to technicians.
• Support the day-to-day operations of the Dispatch department.

Skills

Customer focus

Critical thinking & time mgmt

Independent work & teamwork

Education

High school diploma or GED

Some college education

Tools

MS Outlook

Salesforce

Job description

Introduction

McKenney’s has been going strong for more than seven decades. Our culture values people and ideas, and we work together to deliver the most innovative solutions to our customers. We help you grow in your career through training and support, and as an equal opportunity employer, we provide comprehensive benefits and give you a firm foundation for the future.

Overview

As a Dispatcher, you’ll support operations by scheduling and coordinating commercial and industrial HVAC, piping, plumbing, and controls service work. You’ll partner closely with technicians and account managers to ensure excellent service delivery.

Responsibilities

• As part of the call center for the company, Dispatchers are responsible for answering inbound calls.
• Serve as the primary contact for customers and technicians.
• Schedule service work, match technician skills to job needs, and manage daily work progress.
• Assist with contract scheduling, outstanding service finalization, and administrative tasks (POs, reporting, data entry).
• Create service requests and ensure timely information flow to technicians.
• Support the day-to-day operations of the Dispatch department.

Requirements

Education and Experience

• High school diploma or GED.
• 1+ year of experience in a high-volume office and customer service environment.
• Proficiency with MS Outlook (scheduling/emailing).

Knowledge, Skills, and Abilities

• Strong customer service mindset with a professional, positive attitude.
• Critical thinking and time management skills.
• Ability to work independently and as part of a team.

PREFERRED REQUIREMENTS

• Experience in construction, call centers, or Salesforce.
• Some college education.

WORKING CONDITIONS AND PHYSICAL EFFORTS

• Primary work is performed in a standard office environment.
• Minimal physical effort required.
• Minimal exposure to physical risk.