Dispatcher

McKenney's Inc; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

McKenney's Inc. in Atlanta is seeking a Dispatcher to support operations by scheduling and coordinating commercial and industrial HVAC, piping, plumbing, and controls service work.

You will partner with technicians and account managers to ensure service delivery, answer inbound calls, and manage daily work progress. A high school diploma or GED and 1+ year in a busy office with MS Outlook are required; Salesforce and some college are a plus.

Qualifications

• High school diploma or GED.
• 1+ year of experience in a high-volume office and customer service environment.
• Proficiency with MS Outlook (scheduling/emailing).

Responsibilities

• As part of the call center for the company, Dispatchers are responsible for answering inbound calls.
• Serve as the primary contact for customers and technicians.
• Schedule service work, match technician skills to job needs, and manage daily work progress.
• Assist with contract scheduling, outstanding service finalization, and administrative tasks (POs, reporting, data entry).
• Create service requests and ensure timely information flow to technicians.
• Support the day-to-day operations of the Dispatch department.

Skills

Customer service mindset

Time management

Strong communication

Independent worker

Education

High school diploma or GED

Some college education

Tools

MS Outlook

Salesforce

Job description

JOB SUMMARY

As a Dispatcher, you'll support operations by scheduling and coordinating commercial and industrial HVAC, piping, plumbing, and controls service work. You'll partner closely with technicians and account managers to ensure excellent service delivery.

JOB RESPONSIBILITIES

• As part of the call center for the company, Dispatchers are responsible for answering inbound calls.
• Serve as the primary contact for customers and technicians.
• Schedule service work, match technician skills to job needs, and manage daily work progress.
• Assist with contract scheduling, outstanding service finalization, and administrative tasks (POs, reporting, data entry).
• Create service requests and ensure timely information flow to technicians.
• Support the day-to-day operations of the Dispatch department.

BASIC QUALIFICATIONS

Education and Experience

• High school diploma or GED.
• 1+ year of experience in a high-volume office and customer service environment.
• Proficiency with MS Outlook (scheduling/emailing).

Knowledge, Skills, and Abilities

• Strong customer service mindset with a professional, positive attitude.
• Critical thinking and time management skills.
• Ability to work independently and as part of a team.

PREFERRED REQUIREMENTS

• Experience in construction, call centers, or Salesforce.
• Some college education.

WORKING CONDITIONS AND PHYSICAL EFFORTS

• Primary work is performed in a standard office environment.
• Minimal physical effort required.
• Minimal exposure to physical risk.

Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.

McKenney's is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney's is a smoke-free and drug-free workplace.