Dispatcher

Casteel; Lawrenceville (GA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

Weekly schedule

Career advancement

Training and development

Work-life balance

Family-oriented culture

Job summary

Casteel Heating, Cooling, Plumbing & Electrical in Lawrenceville, GA is seeking a Dispatcher to coordinate the daily schedules of HVAC, plumbing, and electrical technicians. You will ensure efficient routing, keep accurate records, and serve as the main communication link between customers, technicians, and leadership.

Ideal candidates bring dispatch or scheduling experience, strong data entry, and excellent written and verbal communication. This role offers growth and a stable schedule.

Qualifications

• High school diploma or equivalent required.
• Experience in HVAC, plumbing, electrical, home services, or related industries is a plus.
• Strong computer and data entry skills.
• Excellent organizational and multitasking abilities.
• Outstanding verbal and written communication skills.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Customer service mindset with attention to detail.
• Previous dispatching or scheduling experience preferred.

Responsibilities

• Schedule and coordinate service calls efficiently.
• Receive and prioritize emergency and non-emergency requests.
• Dispatch technicians based on availability, location, and skill set.
• Manage and maintain the daily dispatch board and technician schedules.
• Monitor technician routes and job progress throughout the day.
• Prioritize calls based on urgency and customer needs.
• Forecast workload and staffing needs 2-3 days in advance.
• Communicate job details, traffic updates, and customer requirements to technicians.
• Coordinate parts requests with the parts department.
• Maintain accurate customer and service records.
• Confirm appointments for the following business day.

Skills

Strong computer and data entry skills

Excellent organizational and multitask

Outstanding verbal and written comms

Ability to stay calm under pressure

Problem-solving and critical thinking

Customer service mindset with detail

Education

High school diploma or equivalent

Job description

Dispatcher

Casteel Heating, Cooling, Plumbing & Electrical is looking for a highly organized and customer-focused Dispatcher to join our team!

Schedule: Tuesday - Saturday, 10:00 AM - 7:00 PM
Pay: $19.00 - $22.00 per hour, plus bonus potential

Why Join Casteel?

• Competitive hourly pay with bonus opportunities
• Consistent weekly schedule
• Career advancement opportunities
• Ongoing training and professional development
• Healthy work-life balance
• Supportive, family-oriented culture

Position Summary

As a Dispatcher, you will play a critical role in coordinating the daily schedules of our HVAC, Plumbing, and Electrical technicians. You'll ensure efficient routing, maintain accurate customer records, and serve as a key communication link between customers, technicians, and leadership teams.

Key Responsibilities

• Schedule and coordinate service calls efficiently
• Receive and prioritize emergency and non-emergency requests
• Dispatch technicians based on availability, location, and skill set
• Manage and maintain the daily dispatch board and technician schedules
• Monitor technician routes and job progress throughout the day
• Prioritize calls based on urgency and customer needs
• Forecast workload and staffing needs 2-3 days in advance
• Communicate job details, traffic updates, and customer requirements to technicians
• Coordinate parts requests with the parts department
• Maintain accurate customer and service records
• Confirm appointments for the following business day

Qualifications

• Previous dispatching or scheduling experience preferred
• Strong computer and data entry skills
• Excellent organizational and multitasking abilities
• Outstanding verbal and written communication skills
• Ability to remain calm and make sound decisions in a fast-paced environment
• Strong problem-solving and critical-thinking skills
• Customer service mindset with attention to detail
• High school diploma or equivalent required
• Experience in HVAC, plumbing, electrical, home services, or related industries is a plus

Ready to Join a Winning Team?

If you thrive in a fast-paced environment, enjoy coordinating people and schedules, and take pride in delivering exceptional customer service, we'd love to hear from you.