Dispatcher

Talentify; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

McKenney’s in Atlanta, GA is seeking a Dispatcher to support operations by scheduling and coordinating HVAC, piping, plumbing, and controls service work. You will partner with technicians and account managers to ensure excellent service delivery.

Responsibilities include answering inbound calls, being the primary contact for customers and technicians, scheduling work, matching skills, and handling administrative tasks such as POs and reporting.

Qualifications

• High school diploma or GED required.
• 1+ year of experience in a high-volume office and customer service environment.
• Proficiency with MS Outlook for scheduling and emailing.

Responsibilities

• Answer inbound calls as part of the dispatch call center.
• Serve as the primary contact for customers and technicians.
• Schedule service work, match technician skills to job needs, and manage daily work progress.
• Assist with contract scheduling, outstanding service finalization, and administrative tasks (POs, reporting, data entry).
• Create service requests and ensure timely information flow to technicians.
• Support the day-to-day operations of the Dispatch department.

Skills

Customer service

Time management

Teamwork

Independent work

Education

High school diploma or GED

Tools

MS Outlook

Job description

JOB SUMMARY

As a Dispatcher, you’ll support operations by scheduling and coordinating commercial and industrial HVAC, piping, plumbing, and controls service work. You’ll partner closely with technicians and account managers to ensure excellent service delivery.

JOB RESPONSIBILITIES

• As part of the call center for the company, Dispatchers are responsible for answering inbound calls.
• Serve as the primary contact for customers and technicians.
• Schedule service work, match technician skills to job needs, and manage daily work progress.
• Assist with contract scheduling, outstanding service finalization, and administrative tasks (POs, reporting, data entry).
• Create service requests and ensure timely information flow to technicians.
• Support the day-to-day operations of the Dispatch department.

BASIC QUALIFICATIONS

Education and Experience

• High school diploma or GED.
• 1+ year of experience in a high-volume office and customer service environment.
• Proficiency with MS Outlook (scheduling/emailing).

Knowledge, Skills, and Abilities

• Strong customer service mindset with a professional, positive attitude.
• Critical thinking and time management skills.
• Ability to work independently and as part of a team.

PREFERRED REQUIREMENTS

• Experience in construction, call centers, or Salesforce.
• Some college education.

WORKING CONDITIONS AND PHYSICAL EFFORTS

• Primary work is performed in a standard office environment.
• Minimal physical effort required.
• Minimal exposure to physical risk.

Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.

McKenney’s is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney’s is a smoke-free and drug-free workplace.