Dispatch Supervisor: Lead & Optimize Field Operations

DRF Water Heating Solutions; Illinois; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Advancement opportunities

In-office leadership role

Strong company culture

Job summary

DRF Water Heating Solutions in Illinois is seeking a Dispatch Supervisor to lead our dispatch team, coordinate field service operations across Chicagoland and out-of-state markets, and ensure superior customer service through effective scheduling and routing.

You will develop a talented team, manage daily scheduling for plumbers and subcontractors, balance urgent work with travel and inventory, and use data to boost productivity and revenue.

Qualifications

• 3+ years of leadership experience in dispatch, logistics, or fast-paced operations.
• Experience coordinating technicians, field employees, or subcontractors.
• Strong organizational, problem-solving, and decision-making skills.
• Proficiency with Microsoft Office and dispatch, CRM, routing, or field-service systems.
• Excellent communication under pressure.

Responsibilities

• Lead, coach, and develop a team of dispatch professionals.
• Oversee daily scheduling and dispatch for plumbers and subcontractor partners.
• Prioritize urgent work while balancing technician availability, travel time, inventory, and workload.
• Monitor job progress, resolve scheduling challenges, and drive on-time completion.
• Partner with Customer Service, Sales, Purchasing, and Operations to ensure seamless execution.
• Use data to improve productivity, routing, customer satisfaction, and revenue opportunities.
• Support hiring, onboarding, training, and performance management initiatives.

Skills

Leadership

Dispatch coordination

Communication

MS Office proficiency

CRM / routing systems

Tools

Dispatch software

CRM systems

Job description

DRF Water Heating Solutions in Illinois is seeking a Dispatch Supervisor to lead our dispatch team, coordinate field service operations across Chicagoland and out-of-state markets, and ensure superior customer service through effective scheduling and routing.

You will develop a talented team, manage daily scheduling for plumbers and subcontractors, balance urgent work with travel and inventory, and use data to boost productivity and revenue.