Fire Repair Scheduling Supervisor - Lead Dispatch Team

Johnson Controls; Harvard (MA); On-site; USD 83,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Bonus plan

Benefits package

On-the-job training

Employee discounts

Job summary

Johnson Controls seeks a dispatch-focused leader to oversee a team of coordinators, ensuring high-quality customer service and timely issue resolution. You will coach staff, manage escalations, and maintain QA standards across centralized operations.

You will drive scheduling for field services, foster a people-centric culture, and align with the company’s values. This role supports a remote-enabled, high-performing team under the Centralized Services Group.

Qualifications

• Bachelor's degree or 6+ years in a customer service-related role.
• 至少 2 年的消防喷头相关工作经验。
• Oracle/SEDU 应用.
• Outlook 专业水平.
• Excel 专业水平/专家.
• Word 专业水平/专家.
• 优秀的沟通技巧、出色的组织能力、注重细节、能够多任务处理。

Responsibilities

• Oversee a team of dispatch coordinators and ensure customer satisfaction.
• Assist the Contact Center Manager with handling complex complaints and sensitive information.
• Maintain QA standards and coach team members for development.
• Lead a remote, high-morale, high-performing distributed team.
• Own scheduling to maximize field productivity via the Centralized Services Group.

Skills

Communication skills

Leadership

Problem solving

Team coordination

Education

Bachelor's degree

6+ years in a customer service-related role

Tools

Oracle/SEDU

Outlook

Excel

Word

Job description

Johnson Controls seeks a dispatch-focused leader to oversee a team of coordinators, ensuring high-quality customer service and timely issue resolution. You will coach staff, manage escalations, and maintain QA standards across centralized operations.

You will drive scheduling for field services, foster a people-centric culture, and align with the company’s values. This role supports a remote-enabled, high-performing team under the Centralized Services Group.