Lead Plumbing Dispatch Specialist — Chicago

VanDerBosch Plumbing Inc.; Chicago (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Monthly profit sharing based oncompany

Health, dental, and vision insurance

401(k) plan with company matching

Paid time off (PTO) and paid holidays

Paid trade software training

Stable, year-round employment

Job summary

VanDerBosch Plumbing Inc. in Chicago, IL is seeking a Plumbing & Sewer Service Dispatcher with at least 3 years of verifiable dispatch experience in the plumbing or sewer service industry.

You will manage daily field schedules, route technicians efficiently across the Chicago area, handle incoming customer calls, and ensure optimal technician utilization and customer satisfaction. The role emphasizes effective communication, real-time tracking, and coordination with service management to resolve

Qualifications

• Minimum 3 years of dispatching experience in plumbing, sewer, or HVAC trades.
• Experience using trade dispatching software and routing field technicians efficiently.
• Strong communication skills and ability to manage schedules under pressure.

Responsibilities

• Schedule and dispatch plumbing, sewer cleaning, and excavation technicians to service calls and projects.
• Prioritize routes to minimize drive times and maximize field efficiency across Chicago and surrounding areas.
• Serve as primary contact for field technicians and coordinate routing changes and delays.
• Answer incoming calls, collect job details, and set clear service arrival expectations.
• Track technician locations and job progress in real time; debrief after job completion.

Skills

Dispatching experience

Trade dispatch software

Chicago geography knowledge

Communication skills

Multitasking

Tools

ServiceTitan

HouseCall Pro

Job description

VanDerBosch Plumbing Inc. in Chicago, IL is seeking a Plumbing & Sewer Service Dispatcher with at least 3 years of verifiable dispatch experience in the plumbing or sewer service industry.

You will manage daily field schedules, route technicians efficiently across the Chicago area, handle incoming customer calls, and ensure optimal technician utilization and customer satisfaction. The role emphasizes effective communication, real-time tracking, and coordination with service management to resolve