Lead Plumbing Dispatcher – Route & Scheduling Pro

Hunter Recruitment Advisors; Chicago (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Monthly profit sharing

Health, dental, and vision insurance

401(k) plan with company match

Paid time off and holidays

Paid trade software training

Stable, year-round employment

Job summary

VanDerBosch Plumbing Inc. in Chicago, IL is seeking an organized Service Dispatcher with 3+ years in plumbing or sewer service to manage daily field schedules and route technicians efficiently across the Chicago area.

You will handle incoming customer calls, coordinate parts, and monitor real-time progress to ensure prompt service and high customer satisfaction for Chicago and surrounding suburbs.

Qualifications

• Minimum 3 years of dispatching experience in plumbing, sewer, or HVAC.
• Proficient with trade dispatch software and geographic knowledge of Chicago.
• Excellent communication and ability to work under pressure.

Responsibilities

• Schedule and dispatch plumbing, sewer cleaning, and excavation technicians to service calls.
• Prioritize routes to minimize drive times and maximize field efficiency.
• Serve as primary contact for field technicians and assist with routing changes.
• Answer customer calls, collect job details, and set service expectations.
• Track technician locations and job progress in real time.
• Debrief technicians after job completion for accurate notes and invoices.
• Coordinate with service management to resolve scheduling conflicts.

Skills

Dispatching

ServiceTitan

Housecall Pro

Chicago area knowledge

Communication

Multitasking

Problem solving

Tools

ServiceTitan

Housecall Pro

Job description

VanDerBosch Plumbing Inc. in Chicago, IL is seeking an organized Service Dispatcher with 3+ years in plumbing or sewer service to manage daily field schedules and route technicians efficiently across the Chicago area.

You will handle incoming customer calls, coordinate parts, and monitor real-time progress to ensure prompt service and high customer satisfaction for Chicago and surrounding suburbs.