Dispatch Specialist: Orchestrate Routes & On-Time Service

Casella Waste Systems, Inc; Proctor (MA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Employee Assistance Plan

Job summary

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers across residential, commercial, and roll‑off services.

You will communicate with drivers to resolve issues on route, assign routes, and balance capacity to maximize productivity and ensure prompt, courteous service for all customers. The position requires a high school diploma or GED, strong multitasking, listening and problem‑solving abilities, and the ability to work in a fast‑paced, collaborative environment.

Qualifications

• High school diploma or GED required.
• Able to work as part of a team in a collaborative environment.
• Prior dispatch experience preferred.
• Attention to detail and strong organizational skills.

Responsibilities

• Dispatch drivers to calls based on needs and locations to balance cost and service.
• Route planning to maximize productivity and meet goals.
• Handle calls and emails from customer service and sales regarding pickups or deliveries.
• Communicate with customers about delays and service updates.
• Prepare daily route schedules and maintain route documentation.
• Monitor driver performance and report issues to management.
• Participate in training and other learning opportunities.

Skills

Multi-tasking

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Job description

Casella Waste Systems, Inc. is seeking a Dispatcher to coordinate drivers across residential, commercial, and roll‑off services.

You will communicate with drivers to resolve issues on route, assign routes, and balance capacity to maximize productivity and ensure prompt, courteous service for all customers. The position requires a high school diploma or GED, strong multitasking, listening and problem‑solving abilities, and the ability to work in a fast‑paced, collaborative environment.