Dispatch Coordinator: Route Optimization & Service

Casella Waste Systems, Inc.; Peabody (MA); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Medical, Dental, Vision, Life & DI

401K

Employee Awards

Tuition Assistance

Wellness Incentive

Career Pathways

Job summary

Casella Waste Systems, Inc. is seeking a Dispatcher in Peabody, MA to coordinate drivers, trucks, and containers, improving capacity and service reliability for residential, commercial, and roll-off routes.

You will balance costs with customer satisfaction, dispatch on-call, and support a fast-paced team while maintaining safety and company standards. Previous dispatch experience and strong communication are preferred; a high school diploma or GED is required.

Qualifications

• High school diploma or GED required.
• Legal to work in the United States.
• Prior dispatch experience preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Dispatches drivers to calls to balance needs, locations, and loads.
• Routes and assigns tasks to drivers to maximize productivity.
• Handles customer requests via calls and emails for pickups or deliveries.
• Keeps customers informed of service delays and updates route schedules.

Skills

Dispatch experience

Strong communication

Problem-solving

Teamwork

Multi-tasking

Education

High school diploma or GED

Job description

Casella Waste Systems, Inc. is seeking a Dispatcher in Peabody, MA to coordinate drivers, trucks, and containers, improving capacity and service reliability for residential, commercial, and roll-off routes.

You will balance costs with customer satisfaction, dispatch on-call, and support a fast-paced team while maintaining safety and company standards. Previous dispatch experience and strong communication are preferred; a high school diploma or GED is required.