Dispatch Specialist: HVAC & Electrical Scheduling

Jerry Kelly Heating and Air Conditioning, Inc; Saint Peters (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401K Match

PTO at 6 Months

Holidays

Career Growth

Life Insurance

Short-Term Disability

Job summary

Jerry Kelly Heating and Air Conditioning, Inc is seeking a Dispatcher to coordinate and schedule service calls for HVAC and electrical technicians. You will manage daily schedules, communicate clearly with customers, and ensure high-quality home services.

This role requires multitasking, strong problem-solving ability, and a commitment to customer satisfaction. Flexible hours may apply; drug screening and background checks are required.

Qualifications

• Strong problem solving and communication abilities.
• Detail-oriented with accurate data entry and scheduling.
• Able to multitask in a fast-paced environment independently.
• Must hold a valid driver’s license and pass background checks.

Responsibilities

• Evaluate customer calls and assign the best technician to each service appointment.
• Meet daily revenue and sold-hour goals by prioritizing urgent and profitable calls.
• Relay accurate information to technicians for quality customer service.
• Update customers on technician progress throughout the day.
• Manage the whereabouts and needs of every technician in the field.
• Record results of service calls and create summaries for management.
• Interact with clients on the phone, inbound and outbound calls.
• Respond to requests, resolve issues, and promote the brand.
• Perform miscellaneous duties as assigned.

Skills

Problem solving

Attention to detail

Multi-tasking

Driver's license

Job description

Jerry Kelly Heating and Air Conditioning, Inc is seeking a Dispatcher to coordinate and schedule service calls for HVAC and electrical technicians. You will manage daily schedules, communicate clearly with customers, and ensure high-quality home services.

This role requires multitasking, strong problem-solving ability, and a commitment to customer satisfaction. Flexible hours may apply; drug screening and background checks are required.