HVAC Dispatch & Customer Care Specialist

Jerry Kelly; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Life insurance (free)

Short-term disability (free)

Paid time off

Job summary

Jerry Kelly is seeking a detail-oriented, customer-focused Customer Service Representative to manage service calls, customer calls, and dispatch technicians for on-site support in the HVAC field.

You will be the primary contact for customers, ensuring fast response and accurate dispatching while maintaining records and communicating across teams. Flexibility for evenings, weekends, and on-call holidays is required.

Qualifications

• Must have strong problem-solving abilities.
• Attention to detail and accuracy in data and records.
• Excellent communication skills with customers and technicians.

Responsibilities

• Communicate with customers in a courteous and professional manner.
• Answer phone calls and assist customers; handle online inquiries and chats.
• Dispatch and coordinate technicians for on-site service visits.
• Maintain and update customer databases and track service calls.

Skills

Problem solving

Attention to detail

Communication

multitasking

Job description

Jerry Kelly is seeking a detail-oriented, customer-focused Customer Service Representative to manage service calls, customer calls, and dispatch technicians for on-site support in the HVAC field.

You will be the primary contact for customers, ensuring fast response and accurate dispatching while maintaining records and communicating across teams. Flexibility for evenings, weekends, and on-call holidays is required.