Dispatcher

Jerry Kelly Heating and Air Conditioning, Inc; Saint Peters (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401K Match

PTO at 6 Months

Holidays

Career Growth

Life Insurance

Short-Term Disability

Job summary

Jerry Kelly Heating and Air Conditioning, Inc is seeking a Dispatcher to coordinate and schedule service calls for HVAC and electrical technicians. You will manage daily schedules, communicate clearly with customers, and ensure high-quality home services.

This role requires multitasking, strong problem-solving ability, and a commitment to customer satisfaction. Flexible hours may apply; drug screening and background checks are required.

Qualifications

• Strong problem solving and communication abilities.
• Detail-oriented with accurate data entry and scheduling.
• Able to multitask in a fast-paced environment independently.
• Must hold a valid driver’s license and pass background checks.

Responsibilities

• Evaluate customer calls and assign the best technician to each service appointment.
• Meet daily revenue and sold-hour goals by prioritizing urgent and profitable calls.
• Relay accurate information to technicians for quality customer service.
• Update customers on technician progress throughout the day.
• Manage the whereabouts and needs of every technician in the field.
• Record results of service calls and create summaries for management.
• Interact with clients on the phone, inbound and outbound calls.
• Respond to requests, resolve issues, and promote the brand.
• Perform miscellaneous duties as assigned.

Skills

Problem solving

Attention to detail

Multi-tasking

Driver's license

Job description

Description

As a Dispatcher at Jerry Kelly Heating and Air Conditioning, you will play a crucial role in our operations by coordinating and scheduling service calls for our HVAC and electrical technicians. Your ability to manage schedules efficiently, communicate effectively, and provide excellent customer service will contribute to our commitment to delivering high-quality home services.

Employee Benefits

• Health, Vision & Dental Insurance for Employees
• 401K Retirement Plan with 4% Company Match
• PTO at 6 Months
• 7 Paid Holidays Each Year
• Career Growth Opportunities
• Fun & Friendly Work Environment
• FREE Life Insurance
• FREE Short-Term Disability

RESPONSIBILITIES

• Evaluate customer calls and assign the best technician to each service appointment.
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Update customers throughout the day on the technician’s progress.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Interact with clients on the phone, via inbound and outbound calls.
• Respond to customer requests, resolve issues, and promote the brand.
• Miscellaneous duties as assigned.

Requirements

• Problem Solve
• Pay attention to detail
• Follow established guidelines and procedures
• Multi-task and work effectively in a fast-paced environment independently
• Be proficient in required business software applications once trained
• Sit and work for extended periods of time
• Use a computer for extended periods of time
• Lift up to 25 pounds
• Ability to pass drug screening and background check
• No criminal record
• Willing and able to work a flexible schedule that could include evenings, weekends, and on-call holidays
• No visible tattoos (must be able to be covered up while working)
• Valid Driver's License

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.