Dispatch Specialist: Driver Coordination & Customer Care

Distributor Operations, Inc.; Harrisburg (Dauphin County); On-site; USD 35,000 - 55,000; Full time

Job summary

Interstate Batteries is seeking a detail-oriented Dispatch/Customer Service Associate to handle incoming calls, dispatch hot-shot requests, and coordinate drivers for timely service to dealers. You will balance invoices, assist walk-in customers with battery needs, and follow up with major customers to ensure satisfaction and supply.

Strong communication and multitasking are essential for success in this role.

Qualifications

• Strong communication and customer service required.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and internet literacy.
• Good knowledge of the local area and dealers.

Responsibilities

• Handle all incoming phone calls professionally and dispatch hot-shot requests promptly.
• Manage hot-shot drivers to ensure efficient service.
• Attend walk-in customers with courteous service for battery needs.
• Handle and balance generated invoices.
• Weekly follow-up with largest customers to maintain satisfaction and supply.

Skills

Communication skills

Customer service

Multitasking

Geographic knowledge

Basic computer skills

Job description

Interstate Batteries is seeking a detail-oriented Dispatch/Customer Service Associate to handle incoming calls, dispatch hot-shot requests, and coordinate drivers for timely service to dealers. You will balance invoices, assist walk-in customers with battery needs, and follow up with major customers to ensure satisfaction and supply.

Strong communication and multitasking are essential for success in this role.