Hot-Shot Dispatch & Customer Care Specialist

Interstate All Battery Center; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Career development

Competitive pay & bonus

Job summary

Interstate All Battery Center is seeking a detail-oriented Dispatch/Customer Service associate to handle all incoming phone calls, dispatch hot-shot requests promptly, and assist the warehouse team.

You will manage hot-shot drivers, assist walk-in customers with battery needs, balance invoices, and follow up with major customers weekly to ensure battery supply meets demand. The role includes light warehouse duties as needed.

Qualifications

• Basic computer skills and ability to utilize the internet.
• Good knowledge of the geographical area.
• Strong communication skills and customer service abilities.
• Ability to multi-task in a fast-paced environment.
• Previous experience in telephone and dispatch operations is a plus.

Responsibilities

• Handle incoming phone calls professionally and dispatch hot-shot requests promptly.
• Manage hot-shot drivers to deliver efficient service.
• Assist walk-in customers with courteous service and battery information.
• Handle and balance invoices generated.
• Follow up with largest customers weekly to ensure satisfaction and supply.
• Warehouse duties include stocking shelves, labeling batteries, charging/testing batteries, and cleaning.

Skills

Basic computer skills

Geographical area knowledge

Communication skills

Customer service skills

Multitasking

Telephone / dispatch experience

Job description

Interstate All Battery Center is seeking a detail-oriented Dispatch/Customer Service associate to handle all incoming phone calls, dispatch hot-shot requests promptly, and assist the warehouse team.

You will manage hot-shot drivers, assist walk-in customers with battery needs, balance invoices, and follow up with major customers weekly to ensure battery supply meets demand. The role includes light warehouse duties as needed.