Dispatcher: Fast-Paced Logistics & Customer Care

interstate; Hummelstown (Dauphin County); On-site; USD 25,000 - 36,000; Full time

Job summary

Interstate Batteries in the United States is looking for a dedicated dispatcher/customer service associate to handle all incoming phone calls and dispatch hot-shot requests for our dealer network. You will coordinate with drivers, monitor timeliness, and ensure that battery needs are met efficiently and professionally.

This role requires strong communication, basic computer skills, good local geography knowledge, and the ability to multi-task while balancing invoices and coordinating with office

Qualifications

• Basic computer skills and ability to utilize the internet.
• Good knowledge of the geographical area.
• Strong communication skills and customer service skills.
• Ability to multi-task
• Previous experience in telephone and dispatch operations is a plus.

Responsibilities

• Handle All incoming phone calls in a professional manner and dispatch hot-shot request in the most timely and orderly fashion.
• Manage hot-shot drivers in a manner that will deliver the best and most efficient hot-shot service possible.
• Wait on and handle all walk-in customers by providing each and every customer with courteous service and information to satisfy their battery need(s).
• Handle and balance invoices generated.
• Follow-up with largest customers weekly to ensure customer satisfaction and battery supply is adequate.

Skills

Computer skills

Geographical knowledge

Communication skills

Multi-tasking

Dispatch experience

Job description

Interstate Batteries in the United States is looking for a dedicated dispatcher/customer service associate to handle all incoming phone calls and dispatch hot-shot requests for our dealer network. You will coordinate with drivers, monitor timeliness, and ensure that battery needs are met efficiently and professionally.

This role requires strong communication, basic computer skills, good local geography knowledge, and the ability to multi-task while balancing invoices and coordinating with office