Hot-Shot Dispatch & Logistics Coordinator

Interstate All Battery Center; Hummelstown (Dauphin County); On-site; USD 22,000 - 32,000; Full time

Job summary

Interstate Batteries in the United States is seeking a friendly and organized dispatcher to handle incoming calls and coordinate hot-shot deliveries for dealers. You will work with drivers and office staff to ensure timely, accurate service and courteous assistance for battery needs.

The role emphasizes multitasking, strong communication, and attention to detail, with opportunities to grow in a fast-paced warehouse environment.

Qualifications

• Basic computer skills and ability to utilize the internet.
• Good knowledge of the geographical area.
• Strong communication skills and customer service skills.
• Ability to multi-task.
• Previous experience in telephone and dispatch operations is a plus.

Responsibilities

• Handle All incoming phone calls in a professional manner and dispatch hot-shot request in the most timely and orderly fashion.
• Manage hot-shot drivers in a manner that will deliver the best and most efficient hot-shot service possible.
• Wait on and handle all walk-in customers by providing each and every customer with courteous service and information to satisfy their battery need(s).
• Handle and balance invoices generated.
• Follow-up with largest customers weekly to ensure customer satisfaction and battery supply is adequate.

Skills

Basic computer skills

Geographical knowledge

Strong communication skills

Customer service skills

Ability to multi-task

Telephone and dispatch experience

Job description

Interstate Batteries in the United States is seeking a friendly and organized dispatcher to handle incoming calls and coordinate hot-shot deliveries for dealers. You will work with drivers and office staff to ensure timely, accurate service and courteous assistance for battery needs.

The role emphasizes multitasking, strong communication, and attention to detail, with opportunities to grow in a fast-paced warehouse environment.