Dispatch Coordinator — Fast-Paced Customer Service

Interstate Batteries; Hummelstown (Dauphin County); On-site; USD 22,000 - 36,000; Full time

Job summary

Interstate Batteries is seeking a customer-focused dispatcher in the United States. The role handles all incoming calls, dispatches hot-shot requests, and coordinates drivers to ensure fast, reliable service for our dealer network.

You will assist walk-in customers, balance invoices, and conduct weekly follow-ups with major clients to guarantee battery availability and satisfaction. The position emphasizes strong communication, local area knowledge, and multi-tasking in a fast-paced warehouse

Qualifications

• Basic computer skills and ability to utilize the internet.
• Good knowledge of the geographical area.
• Strong communication skills and customer service skills.
• Ability to multi-task.
• Previous experience in telephone and dispatch operations is a plus.

Responsibilities

• Handle All incoming phone calls in a professional manner and dispatch hot-shot request in the most timely and orderly fashion. 25%
• Manage hot-shot drivers in a manner that will deliver the best and most efficient hot-shot service possible. 25%
• Wait on and handle all walk-in customers by providing each and every customer with courteous service and information to satisfy their battery need(s). 25%
• Handle and balance invoices generated. 15%
• Follow-up with largest customers weekly to ensure customer satisfaction and battery supply is adequate. 10%

Skills

Basic computer skills

Geographic knowledge

Strong communication

Multi-tasking

Dispatch experience

Job description

Interstate Batteries is seeking a customer-focused dispatcher in the United States. The role handles all incoming calls, dispatches hot-shot requests, and coordinates drivers to ensure fast, reliable service for our dealer network.

You will assist walk-in customers, balance invoices, and conduct weekly follow-ups with major clients to guarantee battery availability and satisfaction. The position emphasizes strong communication, local area knowledge, and multi-tasking in a fast-paced warehouse