Hot-Shot Dispatcher & Customer Service Coordinator

Distributor Operations, Inc.; Dayton (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

Interstate Batteries in Dayton, OH seeks a customer-focused dispatcher to handle calls, dispatch hot-shot requests, and support warehouse duties. The role includes coordinating drivers, serving walk-in customers, and managing invoicing while ensuring timely, high-quality service to dealers.

Qualified candidates will have basic computer skills, strong communication, and familiarity with the local area; experience in dispatch is a plus.

Qualifications

• Basic computer skills and ability to utilize the internet.
• Strong communication and customer service skills.
• Good knowledge of the geographical area.
• Ability to multitask in a fast-paced environment.
• Experience in telephone and dispatch operations is a plus.

Responsibilities

• Handle all incoming phone calls in a professional manner and dispatch hot-shot requests promptly.
• Manage hot-shot drivers to deliver efficient service.
• Wait on and assist walk-in customers with courteous service and battery needs.
• Handle and balance invoices generated.
• Follow-up with largest customers weekly to ensure satisfaction and battery supply.

Skills

Computer skills

Geographical knowledge

Customer service

Communication skills

multitasking

Job description

Interstate Batteries in Dayton, OH seeks a customer-focused dispatcher to handle calls, dispatch hot-shot requests, and support warehouse duties. The role includes coordinating drivers, serving walk-in customers, and managing invoicing while ensuring timely, high-quality service to dealers.

Qualified candidates will have basic computer skills, strong communication, and familiarity with the local area; experience in dispatch is a plus.