Dispatch Service Rep

Sila Services, LLC; Woburn (MA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Competitive weekly pay

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Company-paid life and disability保险

Paid training and professional dev.

Career growth opportunities

Job summary

Central Cooling & Heating is looking for a great Dispatcher who can keep our team moving, coordinate schedules, and help create a smooth experience for both our technicians and customers. We’ll bring the steady work and a great team - you bring your communication skills, attention to detail, and ability to keep things running smoothly.

We offer competitive weekly pay, medical/dental/vision, 401(k) with company match, paid time off and holidays, company-paid life and disability insurance, paid

Qualifications

• 1+ years of customer service or call center experience.
• Home services experience preferred.
• Excellent phone presence and communication skills.
• Strong organization and attention to detail.
• Ability to multitask and prioritize in a busy environment.
• Basic computer proficiency and ability to learn new software quickly.
• Microsoft Office knowledge.
• Strong written communication skills.
• Dependable and team-oriented.
• Comfortable handling upset customers.

Responsibilities

• Answer incoming calls with a professional, friendly experience.
• Schedule service appointments and collect accurate customer information.
• Listen to concerns and identify customers' needs.
• Handle multiple calls and tasks in a fast-paced environment.
• Follow up with customers and identify opportunities for additional services.
• Enter and maintain accurate information in company systems.
• Communicate with dispatchers, technicians, and other team members.
• Assist with administrative tasks and special projects.

Skills

Customer service

Phone etiquette

Organization

Multitasking

Communication

Problem solving

Attention to detail

Team player

Adaptability

Education

High school or equivalent

Tools

Service Titan/Booking software

Job description

Dispatch Service Rep - Woburn, MA

Central Cooling & Heating is looking for a great Dispatcher who can keep our team moving, coordinate schedules, and help create a smooth experience for both our technicians and customers. We'll bring the steady work and a great team - you bring your communication skills, attention to detail, and ability to keep things running smoothly.

Come be the person who keeps it all moving with a team that gets it.

Benefits

• Competitive weekly pay!
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life and disability insurance
• Paid training and professional development
• Opportunities for career growth and advancement

We are looking for a friendly, organized Dispatch Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.

Job Duties

• Answer incoming calls and provide professional, friendly customer experience
• Schedule service appointments and gatheraccuratecustomer information
• Listen to customer concerns and ask the right questions to understand their needs
• Handle multiple calls, tasks, and priorities in a fast-paced environment
• Follow up with customers as needed
• Identifyopportunities foradditionalservices and maintenance plans
• Enter andmaintainaccuratecustomer information in company systems
• Communicate with dispatchers, technicians, and other team members
• Handle customer concerns calmly and professionally
• Assistwith administrative tasks and special projects as needed

Skills & Experience

• 1+ years of customer service and/or call center required
• Home Services experience preferred
• Excellent phone presence and communication skills
• Strong organization and attention to detail
• Ability to multitask and prioritize in a busy environment
• Basic computer proficiency and ability to learn new software quickly
• Microsoft Office knowledge required
• Strong written communication skills
• Dependable, positive, and team-oriented
• Service Titan/Booking software experience is a plus
• Comfortable handling upset or frustrated customers
• Shows up ready to work and follows through on commitments
• Takes pride in quality work and attention to detail
• Communicates clearly with customers and teammates
• Works safely and follows established processes
• Takes ownership, solves problems, and is willing to keep learning

What Success Looks Like

• Shows up ready to work and follows through on commitments
• Takes pride in quality work and attention to detail
• Communicates clearly with customers and teammates
• Works safely and follows established processes
• Takes ownership, solves problems, and is willing to keep learning

At Central Cooling & Heating, you'll be part of a team that values hard work, great communication, and taking care of our customers and each other.

$24 - $25 an hour