HVAC Dispatcher

Benjamin Franklin Plumbing, LLC

Mansfield (TX)

On-site

USD 24,796 - 28,929

Full time

14 days+

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Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Paid holidays

Opportunity for advancement

Training & development

Employee discounts

Free uniforms

Job summary

Benjamin Franklin Plumbing, LLC is seeking a Service Dispatcher in Mansfield, TX. The candidate will manage dispatch operations for HVAC Technicians & Plumbers, ensuring efficient routing and communication.

This full-time role requires 2+ years of relevant experience, excellent multitasking, and high-stress tolerance. Benefits include health insurance, paid time off, and a competitive salary ranging from $18.00 to $21.00 per hour.

Qualifications

Minimum of 2 years home services dispatching experience.
Working knowledge of Service Titan software is preferred.

Responsibilities

Serve as the main point of contact for assigning and routing Technicians/Plumbers.
Manage the flow of information in an accurate and timely manner.

Skills

Communication skills

Multi-tasking

Detail-oriented

High stress tolerance

Tools

Service Titan software

Job description

Job Summary

Benjamin Franklin Plumbing and Minuteman Heating & AC are currently seeking a Service Dispatcher who will serve as the main point of contact and communication in the assigning and routing of HVAC Technicians & Plumbers.

The ideal candidate will be able to remain calm during stressful situations, have excellent communication skills, and be extremely reliable. This is a mission critical position, and requires some nights and weekends on a rotating schedule.

Responsibilities

The ability to multi-task is essential, and you must be willing and able to take appropriate action with little supervision.
Ensuring the right Tech/Plumber for the right job, managing the flow of information to & from the Technicians/Plumbers in an accurate and timely fashion, and data entry (permits, reports, etc).

Qualifications

Minimum of 2 years home services dispatching experience.
Working knowledge of Service Titan software is preferred.

Ideal Candidate

Dependable – more reliable than spontaneous.
People-oriented – enjoys interacting with people and working on group projects.
Adaptable/flexible – enjoys doing work that requires frequent shifts in direction and enjoys multi-tasking.
Detail-oriented – would rather focus on the details of work than the bigger picture.
High stress tolerance – thrives in a high-pressure environment.

Benefits