Customer Service Representative/Dispatcher

Sila Services; Weymouth (MA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

PTO

Paid holidays

Life insurance

Disability insurance

Training

Job summary

Boston Standard, based in Weymouth, MA, is seeking a friendly Customer Service Representative/Dispatcher to manage a busy phone line, schedule service, and ensure every customer feels cared for. The role emphasizes clear communication with dispatchers and technicians, accurate data entry, and proactive problem solving.

Ideal candidates have 1+ years in customer service, home services experience, and strong multitasking abilities.

Qualifications

• 1+ years of customer service and/or call center required.
• Home services experience preferred.
• Excellent phone presence and communication skills.
• Strong organization and attention to detail.
• Ability to multitask and prioritize in a busy environment.
• Comfortable handling upset or frustrated customers.
• Basic computer proficiency and ability to learn new software quickly.
• Strong written communication skills.

Responsibilities

• Answer incoming calls and provide a professional, friendly customer experience.
• Schedule service appointments and gather accurate customer information.
• Listen to customer concerns and ask the right questions to understand their needs.
• Handle multiple calls, tasks, and priorities in a fast-paced environment.
• Follow up with customers as needed.
• Identify opportunities for additional services and maintenance plans.
• Enter and maintain accurate customer information in company systems.
• Communicate with dispatchers, technicians, and other team members.
• Handle customer concerns calmly and professionally.
• Assist with administrative tasks and special projects as needed.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Problem solving

Communication skills

Home services

Tools

Microsoft Office

ServiceTitan

Booking software

Job description

Customer Service Representative/Dispatcher

Weymouth, MA

At Boston Standard, you’ll get steady work, great equipment, a strong team behind you, and plenty of opportunity to make money and grow. We’re busy, we’re growing, and we want HVAC, plumbing, and electrical pros who know their stuff and take pride in doing the job right.

Ifyou’reready for a company that keeps you busy and appreciates what you bring to the table,let’stalk.

Job Description

We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.

Job Duties

Answer incoming calls and provide a professional, friendly customer experience

Schedule service appointments and gather accurate customer information

Listen to customer concerns and ask the right questions to understand their needs

Handle multiple calls, tasks, and priorities in a fast-paced environment

Follow up with customers as needed

Identify opportunities for additional services and maintenance plans

Enter and maintain accurate customer information in company systems

Communicate with dispatchers, technicians, and other team members

Handle customer concerns calmly and professionally

Assist with administrative tasks and special projects as needed

Skills & Experience

1+ years of customer service and/or call center required

Home Services experience preferred

Excellent phone presence and communication skills

Strong organization and attention to detail

Ability to multitask and prioritize in a busy environment

Comfortable handling upset or frustrated customers

Basic computer proficiency and ability to learn new software quickly

Microsoft Office knowledge required

Strong written communication skills

Dependable, positive, and team-oriented

Service Titan/Booking software experience is a plus

What Success Looks Like

Shows up ready to work and follows through on commitments

Takes pride in quality work and attention to detail

Communicates clearly with customers and teammates

Works safely and follows established processes

Takes ownership, solves problems, and is willing to keep learning

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life and disability insurance

Paid training and professional development

Opportunities for career growth and advancement

Pay

$24-25/hr

#SG&A

$24 - $25 an hour