Dispatcher $25-$35/hr (HVAC Service)

Ultimate Staffing Services; Weymouth (MA); On-site; USD 34,000 - 48,000; Full time

Job summary

Ultimate Staffing Services is seeking an organized Dispatcher for HVAC Service in Weymouth, MA. The role coordinates scheduling, assignments, and communications for technicians to ensure timely, quality service delivery.

Responsibilities include managing work orders, updating customers, and prioritizing urgent calls. The position requires multitasking, attention to detail, and knowledge of HVAC operations.

Qualifications

• High school diploma or equivalent required.
• Associate degree or coursework in HVAC/R or business preferred.
• 2–5 years of dispatching experience, preferably in HVAC or related field.
• Experience with dispatch/service software such as Jonas or XOi.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Schedule and dispatch technicians based on skillset, availability, and priority.
• Adjust schedules throughout the day for emergencies, delays, and changes.
• Coordinate routing and workloads to improve response times and productivity.
• Create, update, and close work orders in the service management system.

Skills

Dispatching

Customer service

Multitasking

Communication

Scheduling

Education

High school diploma

Associate degree in HVAC/R or business

Tools

Jonas

XOi

Microsoft Office

Job description

Dispatcher $25-$35/hr (HVAC Service) (JN -082026-427668) Weymouth, Massachusetts

Salary: USD25 - USD35 per hour

Dispatcher (HVAC Service)

Braintree

$25–$35 per hour

Full-time | Temp-to-Hire

Job Summary

We are seeking a highly organized and customer-focused Dispatcher to coordinate scheduling, assignments, and communication for Service and Preventative Maintenance (PM) technicians. This role is critical to ensuring timely, efficient, and high-quality service delivery.

The Dispatcher serves as the central point of contact for customers, technicians, and management, balancing daily workload, prioritizing urgent calls, and maintaining accurate service records. This position requires strong multitasking abilities, attention to detail, and a solid understanding of HVAC/R systems and service operations.

Key Responsibilities

• Schedule and dispatch technicians based on skillset, availability, and priority
• Adjust schedules throughout the day to accommodate emergencies, delays, and customer changes
• Optimize routing and workloads to improve response times and productivity
• Coordinate building access and send appointment confirmations
• Create, update, and close work orders within the service management system
• Ensure job documentation is complete, including notes, materials, photos, and time entries
• Track open jobs, return visits, warranty calls, and pending follow-ups
• Receive and process incoming service requests via phone, email, and customer portals
• Provide customers with updates, confirmations, and post-service follow-ups
• Monitor technician status and progress throughout the day
• Assist with purchasing, parts coordination, and inventory tracking
• Support billing processes by verifying completed work and recorded labor
• Maintain accurate records in dispatch and CRM systems
• Generate and review reports on service activity, technician productivity, and customer satisfaction
• Escalate complex issues to management as needed

Qualifications

• High school diploma or equivalent required
• Associate degree or coursework in HVAC/R or business preferred
• 2–5 years of dispatching experience, preferably in HVAC or a related field
• Strong familiarity with commercial HVAC service operations preferred
• Experience with dispatch/service software (e.g., Jonas, XOi)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Ability to manage competing priorities and problem-solve in real time
• Customer-focused, dependable, and detail-oriented
• Ability to interpret work orders, technical notes, and reports
• Knowledge of service operations and preventative maintenance workflows
• Willingness to work flexible hours or overtime as needed

Physical Requirements

• Regularly required to sit, stand, walk, and use hands for administrative tasks
• Occasionally required to lift or move items
• Ability to communicate effectively in person and by phone
• Must have sufficient vision and hearing to perform job duties