Dispatch & Scheduling Lead for Restoration Ops

SERVPRO of Vacaville / Dixon; Bear (DE); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Profit sharing

Training & development

401(k)

401(k) matching

Competitive salary

Job summary

SERVPRO of Bear, New Castle, and Upper Darby is seeking an organized, dependable Dispatch & Scheduling Coordinator to become the operational hub of our restoration team.

The role involves coordinating emergency and scheduled restoration services, maintaining technician schedules, supporting project managers, and ensuring clear communication with customers to keep crews moving efficiently and projects on track.

Qualifications

• Two or more years of dispatching, scheduling, logistics, customer service, office coordination, or similar experience preferred.

Responsibilities

• Coordinate and dispatch restoration technicians and production crews for emergency and scheduled services.
• Build and maintain efficient daily schedules while maximizing technician productivity.
• Continuously adjust schedules as emergency calls and priorities change throughout the day.
• Coordinate scheduling with Project Managers and department leaders.
• Communicate appointment times, delays, and scheduling updates with customers professionally and promptly.
• Answer incoming customer calls and gather accurate job information.
• Monitor emergency calls and assist with occasional after-hours dispatch support.
• Maintain accurate scheduling information within WorkCenter 2.0 and other company software.
• Verify work orders and job information before dispatching crews.
• Coordinate equipment availability and logistical needs with production teams.
• Monitor technician availability, routing, and workload distribution.
• Support Project Managers with administrative coordination.
• Collaborate with every department to ensure outstanding customer service.
• Assist with general office responsibilities as business needs require.

Skills

Dispatching experience

Scheduling skills

Customer service

Office coordination

Communication skills

MS Office

Job description

SERVPRO of Bear, New Castle, and Upper Darby is seeking an organized, dependable Dispatch & Scheduling Coordinator to become the operational hub of our restoration team.

The role involves coordinating emergency and scheduled restoration services, maintaining technician schedules, supporting project managers, and ensuring clear communication with customers to keep crews moving efficiently and projects on track.