Operations Coordinator for Dispatch & Scheduling

iicrc-careers; Bear (DE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Profit sharing

Training & development

401(k)

401(k) matching

Competitive salary

Job summary

SERVPRO of Bear, New Castle, and Upper Darby is seeking a Dispatch & Scheduling Coordinator to be the operational hub of our restoration team. The role coordinates emergency and scheduled services, maintains technician schedules, supports project managers with clear customer communication.

In this fast-paced position, you will build daily schedules, dispatch crews, verify work orders, and collaborate across departments to ensure excellent service.

Qualifications

• Two or more years of dispatching, scheduling, logistics, or similar experience.
• Excellent organizational and time-management skills.
• Strong communication and customer service abilities.
• Professional telephone etiquette.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong computer skills, including Microsoft Office.
• High attention to detail and follow-through.
• Sound judgment and the ability to make decisions under pressure.
• A positive attitude and willingness to support the team.
• Experience in restoration, construction, HVAC, plumbing, logistics, or service industries is a plus.

Responsibilities

• Coordinate and dispatch restoration technicians and production crews for emergency and scheduled services.
• Build and maintain efficient daily schedules while maximizing technician productivity.
• Continuously adjust schedules as emergency calls and priorities change throughout the day.
• Coordinate scheduling with Project Managers and department leaders.
• Communicate appointment times, delays, and scheduling updates with customers professionally and promptly.
• Answer incoming customer calls and gather accurate job information.
• Monitor emergency calls and assist with occasional after-hours dispatch support.
• Maintain accurate scheduling information within WorkCenter 2.0 and other company software.
• Verify work orders and job information before dispatching crews.
• Coordinate equipment availability and logistical needs with production teams.
• Monitor technician availability, routing, and workload distribution.
• Support Project Managers with administrative coordination.

Skills

Dispatching

Scheduling

Logistics

Customer service

Office coordination

Microsoft Office

Communication

Tools

WorkCenter 2.0

CRM software

Job description

Benefits:

• Profit sharing
• Training & development
• 401(k)
• 401(k) matching
• Competitive salary

Be the Hub of Our Operation. Help Make a Difference Every Day.

SERVPRO of Bear, New Castle, and Upper Darby is seeking an organized, dependable, and customer-focused Dispatch & Scheduling Coordinator to become the operational hub of our restoration team.

When homes and businesses experience fire, water, mold, or storm damage, every minute matters. Behind every successful response is an organized professional who keeps our crews moving efficiently, communicates with customers, and ensures the right people are in the right place at the right time.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in keeping people and projects organized, we'd love to meet you.

Position Summary

The Dispatch & Scheduling Coordinator is responsible for coordinating emergency and scheduled restoration services, maintaining technician schedules, supporting project managers, and ensuring exceptional communication with customers and team members throughout the restoration process.

This position plays a critical role in the success of our daily operations and directly impacts customer satisfaction, production efficiency, and team performance.

Primary Responsibilities

Responsibilities include:

• Coordinate and dispatch restoration technicians and production crews for emergency and scheduled services.
• Build and maintain efficient daily schedules while maximizing technician productivity.
• Continuously adjust schedules as emergency calls and priorities change throughout the day.
• Coordinate scheduling with Project Managers and department leaders.
• Communicate appointment times, delays, and scheduling updates with customers professionally and promptly.
• Answer incoming customer calls and gather accurate job information.
• Monitor emergency calls and assist with occasional after-hours dispatch support.
• Maintain accurate scheduling information within WorkCenter 2.0 and other company software.
• Verify work orders and job information before dispatching crews.
• Coordinate equipment availability and logistical needs with production teams.
• Monitor technician availability, routing, and workload distribution.
• Support Project Managers with administrative coordination.
• Collaborate with every department to ensure outstanding customer service.
• Assist with general office responsibilities as business needs require.

Qualifications

We're looking for someone who has:

• Two or more years of dispatching, scheduling, logistics, customer service, office coordination, or similar experience preferred.
• Excellent organizational and time-management skills.
• Strong communication and customer service abilities.
• Professional telephone etiquette.
• The ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong computer skills, including Microsoft Office.
• High attention to detail and excellent follow-through.
• Sound judgment and the ability to make decisions under pressure.
• A positive attitude and willingness to support the team.

Experience in restoration, construction, HVAC, plumbing, logistics, transportation, or another service-based industry is a plus but not required.

Who Thrives Here

The most successful members of our team are people who:

• Take ownership and follow through on commitments.
• Stay calm under pressure.
• Communicate professionally and respectfully.
• Enjoy solving problems and thinking ahead.
• Adapt quickly when priorities change.
• Support teammates and contribute to a positive work environment.
• Continuously look for ways to improve.
• Take pride in helping customers during some of life's most challenging moments.

What We Offer

We believe investing in great people is one of the best investments we can make.

• Competitive compensation based on experience
• 401(k) Retirement Plan
• Profit Sharing
• Cash Balance Pension Plan
• Paid vacation and holidays
• Ongoing training and professional development
• Opportunities for advancement and increased responsibility
• Stable, year-round employment with a growing, locally owned business
• Health Insurance Marketplace guidance and resources to help employees explore coverage options tailored to their individual needs

SERVPRO of Bear, New Castle, and Upper Darby is an Equal Opportunity Employer.

Each SERVPRO franchise is independently owned and operated.