Dispatch & Scheduling Pro — Rapid Restoration Ops

iicrc-careers; Bear (DE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Profit sharing

Training & development

401(k)

401(k) matching

Competitive salary

Job summary

SERVPRO of Bear, New Castle, and Upper Darby is seeking a Dispatch & Scheduling Coordinator to be the operational hub of our restoration team. The role coordinates emergency and scheduled services, maintains technician schedules, supports project managers with clear customer communication.

In this fast-paced position, you will build daily schedules, dispatch crews, verify work orders, and collaborate across departments to ensure excellent service.

Qualifications

• Two or more years of dispatching, scheduling, logistics, or similar experience.
• Excellent organizational and time-management skills.
• Strong communication and customer service abilities.
• Professional telephone etiquette.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong computer skills, including Microsoft Office.
• High attention to detail and follow-through.
• Sound judgment and the ability to make decisions under pressure.
• A positive attitude and willingness to support the team.
• Experience in restoration, construction, HVAC, plumbing, logistics, or service industries is a plus.

Responsibilities

• Coordinate and dispatch restoration technicians and production crews for emergency and scheduled services.
• Build and maintain efficient daily schedules while maximizing technician productivity.
• Continuously adjust schedules as emergency calls and priorities change throughout the day.
• Coordinate scheduling with Project Managers and department leaders.
• Communicate appointment times, delays, and scheduling updates with customers professionally and promptly.
• Answer incoming customer calls and gather accurate job information.
• Monitor emergency calls and assist with occasional after-hours dispatch support.
• Maintain accurate scheduling information within WorkCenter 2.0 and other company software.
• Verify work orders and job information before dispatching crews.
• Coordinate equipment availability and logistical needs with production teams.
• Monitor technician availability, routing, and workload distribution.
• Support Project Managers with administrative coordination.

Skills

Dispatching

Scheduling

Logistics

Customer service

Office coordination

Microsoft Office

Communication

Tools

WorkCenter 2.0

CRM software

Job description

SERVPRO of Bear, New Castle, and Upper Darby is seeking a Dispatch & Scheduling Coordinator to be the operational hub of our restoration team. The role coordinates emergency and scheduled services, maintains technician schedules, supports project managers with clear customer communication.

In this fast-paced position, you will build daily schedules, dispatch crews, verify work orders, and collaborate across departments to ensure excellent service.