Dispatch & Sales Follow-Up Coordinator

One Hour Heating & Air Conditioning; Ramsey (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

One Hour Heating & Air Conditioning in Minnesota is hiring a Dispatch, Customer Service & Sales Follow-Up Coordinator. You will balance service operations with proactive sales follow-up, scheduling, and customer communication to keep HVAC, plumbing, and electrical service running smoothly.

The role requires coordinating technician schedules, handling calls, updating estimates, and pursuing opportunities with existing customers.

Qualifications

• Experience in customer service, dispatching, inside sales, or service coordination preferred.
• Experience in HVAC, plumbing, electrical, or residential trades is a plus.
• Strong phone communication and customer relationship skills.
• Comfortable making outbound calls about outstanding estimates.
• Excellent organization and attention to detail.
• Ability to multitask and adapt to changing priorities.
• Proficiency with computers and willingness to learn company software.
• Proactive, dependable, results-oriented approach to work.
• Ability to work effectively with customers, technicians, and management.

Responsibilities

• Reviewing technician schedules and coordinating daily service needs.
• Managing customer calls, scheduling requests, and service updates.
• Completing outbound follow-up calls and emails.
• Updating estimates and customer records.
• Booking approved work and coordinating scheduling.
• Reviewing outstanding opportunities and planning the next day's priorities.

Skills

Customer service

Dispatching

Inside sales

Phone communication

Multitasking

Organizational skills

Computer proficiency

Team collaboration

Job description

One Hour Heating & Air Conditioning in Minnesota is hiring a Dispatch, Customer Service & Sales Follow-Up Coordinator. You will balance service operations with proactive sales follow-up, scheduling, and customer communication to keep HVAC, plumbing, and electrical service running smoothly.

The role requires coordinating technician schedules, handling calls, updating estimates, and pursuing opportunities with existing customers.