Dispatch & Operations Coordinator

DH Pace Company; Tempe (AZ); On-site; USD 52,000 - 66,000; Full time

Job summary

DH Pace Company, Inc. in Tempe, AZ seeks a Department Coordinator to support daily operations, coordinate service schedules, and ensure exceptional customer service.

You will manage dispatch activities and maintain documentation while facilitating communication between technicians, customers, and internal teams. The ideal candidate is organized, detail-oriented, and capable of multi-tasking in a fast-paced environment; proficiency in Microsoft Office Suite and strong communication skills are

Qualifications

• High School Diploma or GED required; at least one year of relevant experience preferred.
• Proficiency in Microsoft Office Suite.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Must be reliable, self-motivated, and able to work effectively in a fast-paced environment.

Responsibilities

• Build effective dispatch schedules by evaluating service needs and technician skills.
• Manage the dispatch process by coordinating with managers, customers, subcontractors, and internal departments.
• Monitor dispatch pools and coordinate with the warehouse to ensure parts are staged and available for service.
• Handle incoming phone calls from technicians and customers professionally and efficiently.
• Manage internal and external email communications to ensure accurate and timely responses.
• Update and maintain work orders throughout the duration of projects to ensure accurate documentation.
• Audit paperwork for accuracy and completeness, and review relevant business reports.
• Create and manage various types of service and sales requests.
• Maintain effective communication with colleagues and customers to support daily operations and customer satisfaction.
• Work overtime as required.
• Other duties as assigned.

Skills

Time management

Organization

Verbal communication

Written communication

Customer service

Detail-oriented

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

DH Pace Company, Inc. in Tempe, AZ seeks a Department Coordinator to support daily operations, coordinate service schedules, and ensure exceptional customer service.

You will manage dispatch activities and maintain documentation while facilitating communication between technicians, customers, and internal teams. The ideal candidate is organized, detail-oriented, and capable of multi-tasking in a fast-paced environment; proficiency in Microsoft Office Suite and strong communication skills are