Dispatch & Operations Coordinator

DH Pace; Tempe (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off & holidays

Company-paid life insurance

Short-term and long-term disability

401(k) with employer match

Health Savings Account (HSA) and FSA

Voluntary life and critical illness

Employee discounts

Competitive compensation

Job summary

DH Pace Company, Inc. is seeking a Department Coordinator in Tempe, AZ to support daily operations, coordinate service schedules, and ensure exceptional customer service. The role manages dispatch activities, documentation, and communication between technicians, customers, and internal teams.

The ideal candidate is organized, detail-oriented, and capable of multi-tasking in a fast-paced environment, with at least 1 year of relevant experience and proficiency in Microsoft Office Suite.

Qualifications

• Requires a High School Diploma or GED; at least 1 year of relevant experience preferred.
• Proficiency in Microsoft Office Suite.
• Strong organizational and time management skills with the ability to multitask and prioritize.
• Excellent verbal and written communication with a focus on customer service.
• Reliable, self-motivated, and able to perform in a fast-paced environment.
• Ability to communicate professionally with customers, supervisors, and internal teams.

Responsibilities

• Build dispatch schedules by evaluating service needs and technician skills.
• Coordinate dispatch with managers, customers, subcontractors, and internal departments.
• Monitor dispatch pools and coordinate parts with the warehouse.
• Handle incoming calls from technicians and customers professionally.
• Manage email communications for timely responses.
• Update and maintain work orders for accurate documentation.
• Audit paperwork for accuracy and review business reports.
• Create and manage service and sales requests.
• Maintain communication with colleagues and customers to support daily operations.
• Work overtime as required.
• Other duties as assigned

Skills

Organizational skills

Time management

Customer service

Communication skills

Multitasking

Dispatch coordination

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

DH Pace Company, Inc. is seeking a Department Coordinator in Tempe, AZ to support daily operations, coordinate service schedules, and ensure exceptional customer service. The role manages dispatch activities, documentation, and communication between technicians, customers, and internal teams.

The ideal candidate is organized, detail-oriented, and capable of multi-tasking in a fast-paced environment, with at least 1 year of relevant experience and proficiency in Microsoft Office Suite.