Service Dispatch & Scheduling Specialist

dhpace; Wichita (KS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off & holidays

Life and disability insurance

401(k) with match

HSA & FSA options

Voluntary benefits

Employee discounts

Annual performance reviews

Job summary

DH Pace Company, Inc. is seeking a Department Coordinator in Wichita, KS to effectively coordinate field employees and ensure services meet customer satisfaction. If you have experience in dispatching or scheduling, this role may appeal to you.

The position involves coordinating technician schedules, processing job details, supporting billing and service tickets, and collaborating with estimating to provide quotes. Strong communication and organization are essential for success in this role.

Qualifications

• Experience using Microsoft Office Suite.
• Experience in a dispatch or other high volume administration field is a plus.
• Must have excellent communication skills and focused on customer service.
• Must have good time management skills, be organized and the ability to multi-task.
• Represent the company in a professional manner.

Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continually ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in correct technicians' schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Skills

MS Office

Dispatch experience

Communication skills

Time management

Organizational skills

Job description

DH Pace Company, Inc. is seeking a Department Coordinator in Wichita, KS to effectively coordinate field employees and ensure services meet customer satisfaction. If you have experience in dispatching or scheduling, this role may appeal to you.

The position involves coordinating technician schedules, processing job details, supporting billing and service tickets, and collaborating with estimating to provide quotes. Strong communication and organization are essential for success in this role.