Department Coordinator

DH Pace; Tempe (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off & holidays

Company-paid life insurance

Short-term and long-term disability

401(k) with employer match

Health Savings Account (HSA) and FSA

Voluntary life and critical illness

Employee discounts

Competitive compensation

Job summary

DH Pace Company, Inc. is seeking a Department Coordinator in Tempe, AZ to support daily operations, coordinate service schedules, and ensure exceptional customer service. The role manages dispatch activities, documentation, and communication between technicians, customers, and internal teams.

The ideal candidate is organized, detail-oriented, and capable of multi-tasking in a fast-paced environment, with at least 1 year of relevant experience and proficiency in Microsoft Office Suite.

Qualifications

• Requires a High School Diploma or GED; at least 1 year of relevant experience preferred.
• Proficiency in Microsoft Office Suite.
• Strong organizational and time management skills with the ability to multitask and prioritize.
• Excellent verbal and written communication with a focus on customer service.
• Reliable, self-motivated, and able to perform in a fast-paced environment.
• Ability to communicate professionally with customers, supervisors, and internal teams.

Responsibilities

• Build dispatch schedules by evaluating service needs and technician skills.
• Coordinate dispatch with managers, customers, subcontractors, and internal departments.
• Monitor dispatch pools and coordinate parts with the warehouse.
• Handle incoming calls from technicians and customers professionally.
• Manage email communications for timely responses.
• Update and maintain work orders for accurate documentation.
• Audit paperwork for accuracy and review business reports.
• Create and manage service and sales requests.
• Maintain communication with colleagues and customers to support daily operations.
• Work overtime as required.
• Other duties as assigned

Skills

Organizational skills

Time management

Customer service

Communication skills

Multitasking

Dispatch coordination

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc. is seeking to hire a Department Coordinator at our Tempe, AZ location to support daily operations, coordinate service schedules, and ensure exceptional customer service. This individual will play a key role in managing dispatch activities, maintaining accurate documentation, and facilitating communication between technicians, customers, and internal teams. If you are organized, detail-oriented, and enjoy multi-tasking in a fast-paced environment,

What You’ll Do

• Build effective dispatch schedules by evaluating service needs and technician skills to ensure efficient service delivery

• Manage the dispatch process by coordinating with managers, customers, subcontractors, and internal departments

• Monitor dispatch pools and coordinate with the warehouse to ensure necessary parts are staged and available for service

• Handle incoming phone calls from technicians and customers professionally and efficiently, providing timely assistance

• Manage internal and external email communications to ensure accurate and timely responses

• Update and maintain work orders throughout the duration of projects to ensure accurate documentation

• Audit paperwork for accuracy and completeness, and regularly review relevant business reports

• Create and manage various types of service and sales requests

• Maintain effective communication with colleagues and customers to support daily operations and customer satisfaction

• Work overtime as required

• Other duties as assigned

What You Bring

• High School Diploma or GED required; at least one (1) year of relevant experience preferred

• Proficiency in Microsoft Office Suite

• Strong organizational and time management skills, with the ability to efficiently manage multiple tasks and priorities

• Excellent verbal and written communication skills, with a strong focus on customer service

• Must be highly reliable, self-motivated, goal-oriented, and able to work effectively in a fast-paced environment

• Ability to communicate professionally with customers, supervisors, and internal teams while maintaining a positive attitude

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-terms disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.