Dispatch Manager: Lead Operations & On‑Time Deliveries

Smyrna Ready Mix, LLC; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

SRM Concrete is seeking a Dispatch Manager in Atlanta, GA, to lead the Central Dispatch team and coordinate with plant operations, drivers, sales, and operations to guarantee on-time deliveries. You will monitor schedules, fleet utilization, and service performance while resolving issues with a focus on customer satisfaction and safety.

The role emphasizes developing people, solving logistical challenges, and driving operational excellence across multiple plants in a fast-paced environment.

Qualifications

• Leadership experience in dispatch, logistics, transportation, or related operations.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with dispatch software and Microsoft Office.

Responsibilities

• Lead, coach, and develop the Central Dispatch team.
• Manage daily dispatch operations across multiple plants.
• Coordinate with Plant Managers, Drivers, Sales, and Operations to ensure on-time deliveries.
• Monitor schedules, fleet utilization, and customer service performance.
• Resolve customer concerns and operational issues quickly and professionally.
• Track key performance metrics and implement process improvements.
• Maintain compliance with company policies, DOT regulations, and safety standards.
• Support staffing, training, scheduling, and continuous improvement initiatives.

Skills

Leadership experience

Customer service

Communication

Problem-solving

Multitasking

Analytical mindset

Team development

Fleet management experience

Tools

Dispatch software

Microsoft Office

Job description

SRM Concrete is seeking a Dispatch Manager in Atlanta, GA, to lead the Central Dispatch team and coordinate with plant operations, drivers, sales, and operations to guarantee on-time deliveries. You will monitor schedules, fleet utilization, and service performance while resolving issues with a focus on customer satisfaction and safety.

The role emphasizes developing people, solving logistical challenges, and driving operational excellence across multiple plants in a fast-paced environment.