Dispatch Manager - Atlanta, GA

SRM Concrete; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

SRM Concrete in Atlanta is seeking a results-driven Central Dispatch Leader to oversee daily dispatch operations across multiple plants. You will lead, coach, and develop the Central Dispatch team, coordinating with Plant Managers, Drivers, Sales, and Operations to ensure on-time deliveries and strong customer service.

The role emphasizes monitoring schedules, fleet utilization, and KPI performance, resolving issues quickly, and driving process improvements while maintaining compliance with

Qualifications

• Leadership experience in dispatch, logistics, transportation, or related operations.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with dispatch software and Microsoft Office.
• Analytical mindset focused on operational efficiency and team development.

Responsibilities

• Lead, coach, and develop the Central Dispatch team.
• Manage daily dispatch operations across multiple plants.
• Coordinate with Plant Managers, Drivers, Sales, and Operations to ensure on-time deliveries.
• Monitor schedules, fleet utilization, and customer service performance.
• Resolve customer concerns and operational issues quickly and professionally.
• Track key performance metrics and implement process improvements.
• Maintain compliance with company policies, DOT regulations, and safety standards.
• Support staffing, training, scheduling, and continuous improvement initiatives.

Skills

Leadership

Team development

Customer service

Problem solving

Multi-tasking

Dispatch software

Microsoft Office

Tools

Dispatch software

Microsoft Office

Job description

Are you a results-driven leader who thrives in a fast-paced environment where every decision impacts customer satisfaction, operational efficiency, and team success?

Your Mission & Key Responsibilities

• Lead, coach, and develop the Central Dispatch team.
• Manage daily dispatch operations across multiple plants.
• Coordinate with Plant Managers, Drivers, Sales, and Operations to ensure on-time deliveries.
• Monitor schedules, fleet utilization, and customer service performance.
• Resolve customer concerns and operational issues quickly and professionally.
• Track key performance metrics and implement process improvements.
• Maintain compliance with company policies, DOT regulations, and safety standards.
• Support staffing, training, scheduling, and continuous improvement initiatives.

What Sets You Apart

• Leadership experience in dispatch, logistics, transportation, construction materials, or related operations.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with dispatch software and Microsoft Office.
• Analytical mindset with a focus on operational efficiency and team development.
• Ready-mix concrete or fleet management experience is preferred but not required.
• Must successfully complete SRM's pre-employment screenings.

About SRM

Founded in 1999, SRM Concrete (Smyrna Ready Mix) has grown from one plant in Tennessee to more than 600 locations nationwide. As a family-owned company, we're committed to delivering quality products, exceptional customer service, and opportunities for our team members to build rewarding careers.

Join SRM Concrete and help lead the team that keeps our operations moving and our customers building.