Dispatch Manager - Atlanta, GA

Smyrna Ready Mix, LLC; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

SRM Concrete is seeking a Dispatch Manager in Atlanta, GA, to lead the Central Dispatch team and coordinate with plant operations, drivers, sales, and operations to guarantee on-time deliveries. You will monitor schedules, fleet utilization, and service performance while resolving issues with a focus on customer satisfaction and safety.

The role emphasizes developing people, solving logistical challenges, and driving operational excellence across multiple plants in a fast-paced environment.

Qualifications

• Leadership experience in dispatch, logistics, transportation, or related operations.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with dispatch software and Microsoft Office.

Responsibilities

• Lead, coach, and develop the Central Dispatch team.
• Manage daily dispatch operations across multiple plants.
• Coordinate with Plant Managers, Drivers, Sales, and Operations to ensure on-time deliveries.
• Monitor schedules, fleet utilization, and customer service performance.
• Resolve customer concerns and operational issues quickly and professionally.
• Track key performance metrics and implement process improvements.
• Maintain compliance with company policies, DOT regulations, and safety standards.
• Support staffing, training, scheduling, and continuous improvement initiatives.

Skills

Leadership experience

Customer service

Communication

Problem-solving

Multitasking

Analytical mindset

Team development

Fleet management experience

Tools

Dispatch software

Microsoft Office

Job description

About the Opportunity

Are you a results-driven leader who thrives in a fast-paced environment where every decision impacts customer satisfaction, operational efficiency, and team success?

At SRM Concrete, our Dispatch Managers are the driving force behind daily operations—leading Central Dispatch teams, coordinating with plant operations, supporting drivers, and ensuring every customer receives exceptional service. This leadership role is responsible for developing high-performing teams, optimizing dispatch operations, and maintaining the service standards that have made SRM Concrete an industry leader.

If you're passionate about developing people, solving complex logistical challenges, and delivering operational excellence, SRM Concrete wants you on our team.

Your Mission & Key Responsibilities

• Lead, coach, and develop the Central Dispatch team.
• Manage daily dispatch operations across multiple plants.
• Coordinate with Plant Managers, Drivers, Sales, and Operations to ensure on-time deliveries.
• Monitor schedules, fleet utilization, and customer service performance.
• Resolve customer concerns and operational issues quickly and professionally.
• Track key performance metrics and implement process improvements.
• Maintain compliance with company policies, DOT regulations, and safety standards.
• Support staffing, training, scheduling, and continuous improvement initiatives.

What Sets You Apart

• Leadership experience in dispatch, logistics, transportation, construction materials, or related operations.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with dispatch software and Microsoft Office.
• Analytical mindset with a focus on operational efficiency and team development.
• Ready-mix concrete or fleet management experience is preferred but not required.
• Must successfully complete SRM's pre-employment screenings.

About SRM

Founded in 1999, SRM Concrete (Smyrna Ready Mix) has grown from one plant in Tennessee to more than 600 locations nationwide. As a family-owned company, we're committed to delivering quality products, exceptional customer service, and opportunities for our team members to build rewarding careers.

Join SRM Concrete and help lead the team that keeps our operations moving and our customers building.