Transportation Dispatch & Operations Coordinator

United Site Services, Inc; Menifee (CA); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Holiday & PTO

Medical & Pharmacy

Dental

Vision

Short-Term Disability

Life & AD&D

Employee Discounts

Job summary

United Site Services is seeking an Operations Coordinator to manage daily transportation activities, communicate with drivers and customers, and coordinate deliveries and pickups to meet service goals. The role supports scheduling, issue resolution, and ensuring accurate manifests.

Responsibilities include routing drivers, handling customer calls, and assisting during emergencies. Strong organization, communication, and problem-solving skills are essential for success.

Qualifications

• Customer Service
• Teamwork
• Organization
• Time Management
• Communications
• Decision Making and Problem Solving

Responsibilities

• Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
• Handle all customer call-ins and updates customer on expected delivery/service times
• Make outgoing calls to customers regarding issues such as locked gates and missed services
• Support drivers during reported emergencies and provide appropriate resources to assist with issues
• Work with the customer service department on scheduling deliveries or services
• Post route & pick-ups and deliveries and sequences routes & pick up and deliveries as needed
• Review driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery/service information
• Conduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properly
• Keep Operations Manager updated on issues and resolution of issues
• Perform other duties as assigned

Skills

Customer Service

Teamwork

Organization

Time Management

Communications

Decision Making and Problem Solving

Job description

United Site Services is seeking an Operations Coordinator to manage daily transportation activities, communicate with drivers and customers, and coordinate deliveries and pickups to meet service goals. The role supports scheduling, issue resolution, and ensuring accurate manifests.

Responsibilities include routing drivers, handling customer calls, and assisting during emergencies. Strong organization, communication, and problem-solving skills are essential for success.